Product Solutions Specialist

Socket.dev; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Generous benefits

Career advancement

Career support

Job summary

Stiles is seeking a Product Support Specialist to assist the Product Manager in providing sales and technical support within a specific product category, while collaborating with sales personnel to develop profitable equipment businesses.

The role involves analyzing customer operations to design solutions, supporting the sales process, and coordinating between Parts/Service and Sales to fulfill orders and ensure customer satisfaction.

Qualifications

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years relative experience in panel processing industry and technical support role.

Responsibilities

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs.
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group.
• Provide creative input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.

Skills

MS Office Suite

Multitasking

Adaptability

Communication

Administrative skills

Customer service

Presentation skills

Education

Bachelor’s Degree in Engineering or equivalent

Job description

Stiles is seeking a Product Support Specialist to assist the Product Manager in providing sales and technical support within a specific product category, while collaborating with sales personnel to develop profitable equipment businesses.

The role involves analyzing customer operations to design solutions, supporting the sales process, and coordinating between Parts/Service and Sales to fulfill orders and ensure customer satisfaction.