Product Specialist - Panel Dividing/Solid Wood

Stiles Machinery; New Jersey; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous benefit package

Opportunity for career advancement

Job summary

Stiles Machinery, based in the United States, seeks a professional to assist the Product Manager in providing sales and technical assistance within solid wood and panel dividing product categories. Responsibilities include creating sales documents, analyzing customer needs, providing technical support, and fostering effective communication between departments. A Bachelor’s Degree in Engineering and 3-5 years of relevant experience are required. Strong proficiency in MS Office Suite and exceptional customer service skills are essential. Join the Stiles team for career advancement opportunities and a generous benefits package.

Qualifications

• 3-5 years of relative experience in panel processing industry and technical support role.

Responsibilities

• Assist the sales force in creating and modifying sales documents.
• Analyze customer operations to develop tailored solutions.
• Ensure business plans and customer specifications are met.
• Provide technical support to the service group.
• Support advertising efforts to maximize industry visibility.
• Act as liaison between Parts/Service, Sales, and customers.
• Provide ongoing training on new equipment.
• Monitor competitive climate in the industry.
• Recommend appropriate software solutions to customers.

Skills

Proficiency with MS Office Suite

Ability to multitask

Adaptability to changing priorities

Strong verbal and written communication skills

Strong administrative skills

Exceptionally strong customer service skills

Effective presentation skills

Education

Bachelor’s Degree in Engineering or equivalent industry experience

Job description

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Position Summary

Responsible to assist the Product Manager in providing sales and technical assistance within the solid wood and panel dividing product categories, while working in conjunction with sales personnel to develop profitable equipment businesses.

Essential Functions

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs.
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group.
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

Qualifications

• Bachelor’s Degree in Engineering or equivalent industry experience
• Three to five years relative experience in panel processing industry and technical support role.

Skills & Abilities

• Proficiency with MS Office Suite
• Ability to multitask
• Adaptability to changing priorities
• Strong verbal and written communication skills
• Strong administrative skills
• Exceptionally strong customer service skills
• Effective presentation skills