Product Specialist - Edge Bander

Stiles Machinery Inc; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Stiles Machinery Inc. in Coppell, Texas, seeks a Sales and Technical Support professional to assist the Product Manager in delivering sales and technical solutions for our equipment category.

You will work with sales staff to analyze customer needs and craft proposals that align with business goals. Responsibilities include supporting service with technical input, aiding advertising efforts, and coordinating between Parts/Service and sales to fulfill orders while promoting software solutions for

Qualifications

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years relative experience in panel processing industry and technical support role.

Responsibilities

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

Skills

MS Office Suite

Multitasking

Adaptability

Communication skills

Administrative skills

Customer service skills

Presentation skills

Education

Bachelor’s Degree in Engineering or equivalent

3-5 years relative experience in panel processing industry and technical support

Job description

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

POSITION SUMMARY

Responsible to assist the Product Manager in providing sales and technical assistance within a specific product category, while working in conjunction with sales personnel to develop profitable equipment businesses.

ESSENTIAL FUNCTIONS

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs
• Work with the sales force and customers to ensure business plans, sales commitments, system customer specifications are all carried out to ensure maximum sales potential and maximum customer satisfaction.
• Provide technical support to the service group
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to their business requirements.

QUALIFICATIONS

• Bachelor’s Degree in Engineering or equivalent industry experience
• Three to five years relative experience in panel processing industry and technical support role.

SKILLS & ABILITIES

• Proficiency with MS Office Suite
• Ability to multitask
• Adaptability to changing priorities
• Strong verbal and written communication skills
• Strong administrative skills
• Exceptionally strong customer service skills
• Effective presentation skills

Behaviors

Preferred

Enthusiastic : Shows intense and eager enjoyment and interest

Functional Expert : Considered a thought leader on a subject

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Experience

Preferred

5 years: Sales Experience

10 years: Working in the solid wood industry

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.