Product Service Technician - CO2 Refrigeration (onsite)

Johnson Controls; Waynesboro (Franklin County); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls in Waynesboro, PA is seeking a Product Service Technician to support refrigeration products for supermarkets, cold storage, industrial refrigeration and data centers. You will communicate with external customers, share troubleshooting and technical expertise, and repair equipment while performing root cause analysis.

Based at the Waynesboro facility, commuting distance or relocation is required; US Citizens or Permanent Residents only.

Qualifications

• Associates Degree or equivalent required.
• 0-3 years of experience with refrigeration systems.
• Understanding of refrigeration principles and control systems.
• US Citizen or Permanent Resident.

Responsibilities

• Oversee monitoring and maintenance of transcritical CO₂ refrigeration systems.
• Provide customer support and troubleshoot system issues.
• Manage warranty claims and coordinate parts replacement.
• Document cases in Salesforce and maintain service records.
• Communicate with customers via email and other channels.

Skills

Troubleshooting

Customer communication

Education

Associates Degree

Tools

Salesforce

Job description

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What You Will Do

Johnson Controls is a leading provider of advanced refrigeration solutions, specializing in transcritical CO₂ systems for data centers and other high-demand environments. Our commitment to innovation and sustainability drives us to deliver cutting‑edge technologies that meet the evolving needs of our clients. We are currently seeking a Product Service Technician to support a variety of refrigeration products for the supermarket, cold storage, industrial refrigeration, and data center market. In this role, you will have the opportunity to communicate with JCI external customers, share your troubleshooting and technical expertise, as well as repair equipment and perform root cause analysis on systems. This position is based at our facility in Waynesboro, PA. Candidates must be commuting distance to the facility, or able to relocate. Only US Citizens and/or Permanent Residents will be considered for this position, as we are not able to sponsor.

How You Will Do It

• System Monitoring and Maintenance: Oversee the performance of transcritical CO₂ refrigeration systems, ensuring optimal operation and promptly addressing any issues.
• Customer Support and Troubleshooting: Collaborate with customers and end‑users to diagnose and resolve system malfunctions, providing clear guidance and solutions.
• Warranty and Parts Management: Handle warranty claims and coordinate the replacement of parts as needed, maintaining accurate records and ensuring timely resolutions.
• Technical Documentation: Utilize Salesforce and other tools to document cases, track support activities, and maintain comprehensive service records.
• Communication: Engage with customers via email and other communication channels to provide updates, technical information, and support.

Required

What we look for

• Education: Associates Degree
• 0-3 years of experience with refrigeration systems
• Understanding of refrigeration principles and experience with control systems
• US Citizen and/or Permanent Resident

HIRING HOURLY RANGE: $30.00 - $40.00/hr (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us