Product Service Specialist — $1K Sign-On Bonus

MAT Holdings, Inc.; Jackson (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

401k Retirement Plan + Company Match

Wellness Programs

Health Savings Account (HSA)

Job summary

A leading manufacturer of air products is seeking a dedicated Product Service Representative. In this role, you will provide exceptional product and technical assistance to customers through phone, email, and chat. Your strong mechanical aptitude and experience with the SAP system will enable you to effectively troubleshoot issues and offer timely solutions. Ongoing training and collaboration with cross-functional teams are essential to ensure high levels of customer satisfaction. The ideal candidate will enjoy solving problems and demonstrate strong communication skills.

Qualifications

• Experience with Microsoft products.
• Familiarity with compressors and engines.
• Enjoys solving problems with strong communication skills.

Responsibilities

• Provide comprehensive product assistance via phone, email, and chat.
• Troubleshoot issues and offer solutions to customers.
• Utilize SAP to manage customer information and service records.
• Maintain a professional demeanor while solving customer problems.
• Collaborate with departments to resolve complex inquiries.
• Participate in training to enhance product knowledge.
• Collect feedback for product improvements.

Skills

Problem solving

Verbal communication

Written communication

Mechanical aptitude

Tools

SAP system

Microsoft products

Job description

A leading manufacturer of air products is seeking a dedicated Product Service Representative. In this role, you will provide exceptional product and technical assistance to customers through phone, email, and chat. Your strong mechanical aptitude and experience with the SAP system will enable you to effectively troubleshoot issues and offer timely solutions. Ongoing training and collaboration with cross-functional teams are essential to ensure high levels of customer satisfaction. The ideal candidate will enjoy solving problems and demonstrate strong communication skills.