Product Service Lead - Field Insights & Power Tech

Bobcat Company; West Fargo (ND); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Doosan Bobcat is seeking a Product Service Manager to identify, prioritize, and resolve product issues impacting dealers and customers. In this highly collaborative role, you will connect field feedback with Engineering, Quality, Manufacturing, and Product teams to drive improvements in quality, reliability, and serviceability.

You will translate technical information into actionable guidance, lead cross-functional investigations, and support field modifications and training across dealer

Qualifikationen

• Bachelor's degree in Engineering.
• Five to seven years of relevant experience.
• At least two years of hands-on equipment operation experience with construction or agricultural equipment.
• Knowledge of engine, power-unit, and/or power-plant technologies.
• Demonstrated ability to work across functions and influence outcomes.
• Excellent written and verbal communication skills.

Aufgaben

• Lead efforts to identify, evaluate, and prioritize emerging product issues.
• Partner with cross-functional teams to investigate product concerns and support solutions that improve product quality and reliability.
• Use dealer, customer, field, and warranty information to provide clear updates on product performance.
• Provide teams with current information about field conditions, product concerns, and performance trends.
• Develop relationships with dealers, customers, suppliers, and internal partners to gather information and support product improvements.
• Serve as a key communication link between Territory Support Managers, dealers, customers, and internal teams.
• Communicate product information clearly and concisely to internal and external audiences.
• Keep field staff informed about product changes, emerging concerns, and recommended actions.
• Translate complex technical information into practical guidance for internal and external audiences.
• Recommend field modifications related to assigned products and technologies.
• Help develop the technical justification and communications to support field modifications.
• Coordinate information for dealers, field staff, and end users to ensure product updates are understood.
• Represent customer/dealer needs during new product development and provide feedback on quality, reliability, and performance.
• Work with partners to incorporate field insights into product decisions.
• Deliver product updates and technical training to dealer networks and internal staff.

Kenntnisse

Communication

Interpersonal skills

Time management

Travel ability

Microsoft Office

Ausbildung

Bachelor's degree in Engineering

Tools

Microsoft Office

Jobbeschreibung

Doosan Bobcat is seeking a Product Service Manager to identify, prioritize, and resolve product issues impacting dealers and customers. In this highly collaborative role, you will connect field feedback with Engineering, Quality, Manufacturing, and Product teams to drive improvements in quality, reliability, and serviceability.

You will translate technical information into actionable guidance, lead cross-functional investigations, and support field modifications and training across dealer