Product & Field Insights Manager

Doosan Corporation; West Fargo (ND); On-site; USD 85,000 - 120,000; Full time

Job summary

Doosan Bobcat NA US seeks a Product Service Manager to identify, prioritize, and resolve product issues impacting dealers and customers. You will connect real-world performance with Engineering, Quality, and Product teams to drive improvements in quality and reliability.

This role emphasizes translating technical information into actionable guidance, coordinating field updates, and influencing product decisions across cross-functional partners.

Qualifications

• Five to seven years of relevant experience.
• Hands-on equipment operation experience involving construction or agricultural equipment is a plus.
• Knowledge or experience with engine, power-unit, and power-plant technologies.
• Ability to work across functions and influence outcomes.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Proficient time-management and organizational skills.
• Willingness to travel 10–24%.

Responsibilities

• Lead efforts to identify, evaluate, and prioritize emerging product issues.
• Partner with cross-functional teams to investigate concerns and support solutions.
• Use dealer, customer, field, and warranty information to provide updates on performance.
• Provide teams with current information about field conditions and trends.
• Develop relationships with dealers, customers, suppliers, and internal partners to gather information and support improvements.
• Serve as a communication link between Territory Managers, dealers, customers, and internal teams.
• Translate technical information into practical guidance for audiences.
• Recommend field modifications and support field communications.

Skills

Product Service Mgmt

Cross-functional collaboration

Technical knowledge

Field data analysis

Communication skills

Travel readiness

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office

Job description

Doosan Bobcat NA US seeks a Product Service Manager to identify, prioritize, and resolve product issues impacting dealers and customers. You will connect real-world performance with Engineering, Quality, and Product teams to drive improvements in quality and reliability.

This role emphasizes translating technical information into actionable guidance, coordinating field updates, and influencing product decisions across cross-functional partners.