Product Service Manager: Field Insights & Quality

Doosan Corp; Bismarck (ND); On-site; USD 90,000 - 120,000; Full time

Job summary

Doosan Bobcat in the United States (West Fargo, North Dakota) is seeking a Product Service Manager to translate field feedback into product improvements across Engineering, Quality, Manufacturing, and more.

You will identify and prioritize product issues, communicate updates to dealers and customers, and support field solutions and training with 10–24% travel. A Bachelor's in Engineering and 5–7 years of relevant experience are required.

Qualifications

• Bachelor's degree in Engineering is required.
• Five to seven years of relevant experience.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to travel 10-24%.

Responsibilities

• Lead efforts to identify, evaluate, and prioritize emerging product issues.
• Partner with cross-functional teams to investigate product concerns and support solutions that improve product quality and reliability.
• Use dealer, customer, field, and warranty information to provide clear updates on product performance.
• Provide teams with current information about field conditions, product concerns, and performance trends.
• Develop relationships with dealers, customers, suppliers, and internal partners to gather information and support product improvements.
• Serve as a communication link between Territory Support Managers, dealers, customers, and internal teams.
• Translate complex technical information into practical guidance for internal and external audiences.
• Recommend field modifications related to assigned products and technologies.
• Coordinate information for dealers, field staff, and end users to ensure product updates are understood and communicated.

Skills

Cross-functional collaboration

Written and verbal communication

Interpersonal skills

Time management

Proficiency with Microsoft Office

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

Job description

Doosan Bobcat in the United States (West Fargo, North Dakota) is seeking a Product Service Manager to translate field feedback into product improvements across Engineering, Quality, Manufacturing, and more.

You will identify and prioritize product issues, communicate updates to dealers and customers, and support field solutions and training with 10–24% travel. A Bachelor's in Engineering and 5–7 years of relevant experience are required.