Product Service Engineer – Paving Tech & Field Support

Caterpillar; Ina (IL); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar Inc. is seeking a Product Support role to design and enhance products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability.

You will evaluate product and process performance, identify opportunities, and move technical solutions from concept through release. This role focuses on adaptive and integrated machine technologies for Cat asphalt paving and compaction equipment, including aftermarket and factory-delivered systems.

Qualifications

• Customer focus enhances satisfaction and business outcomes.
• Data gathering and analysis support informed decisions.
• Deliver high-quality service while addressing customer issues.

Responsibilities

• Develop procedures to ensure product quality and resolve deficiencies.
• Assess production processes to identify defects and improve efficiency and quality.
• Gather feedback from stakeholders to identify new product opportunities and enhancements.
• Prepare technical specifications to support product performance and project execution.
• Support adaptive and integrated machine technologies for Cat paving and compaction machines.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Problem Solving

Relationship Management

Technical Excellence

Job description

Caterpillar Inc. is seeking a Product Support role to design and enhance products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability.

You will evaluate product and process performance, identify opportunities, and move technical solutions from concept through release. This role focuses on adaptive and integrated machine technologies for Cat asphalt paving and compaction equipment, including aftermarket and factory-delivered systems.