Field Service Paver Technician – Construction Equipment

THOMPSON MACHINERY; Memphis (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Various medical plan options

Vision and dental insurance

401k matching

Profit Sharing

Paid Time Off

Job summary

THOMPSON MACHINERY in Memphis, TN is seeking a Paver Field Service Technician to work hands-on with Caterpillar paving equipment. Responsibilities include diagnosing and repairing equipment, performing routine maintenance, and engaging directly with customers about their machinery. The ideal candidate will have 3+ years of experience with heavy equipment and knowledge of diesel engines and hydraulic systems. A comprehensive benefits package is offered, including medical plans, 401k matching, and paid time off.

Qualifications

• 3+ years of experience working on heavy equipment; paving or asphalt equipment experience strongly preferred.
• Strong knowledge of diesel engines, hydraulics, electrical systems, and powertrain components.
• Ability to read and interpret service manuals, schematics, and technical instructions.

Responsibilities

• Diagnose, troubleshoot, and repair CAT paving and compaction equipment including asphalt pavers, rollers, and related systems.
• Perform preventive maintenance and inspections on paving equipment.
• Use diagnostic software to identify and resolve issues.

Skills

Troubleshooting

Customer Service

Time Management

Education

High school diploma or GED (technical degree preferred)

Tools

Caterpillar ET

Diagnostic software

Job description

ABOUT US

Looking for more than just a job? At Thompson Machinery,we’vebeenpoweringprogress since 1944. We are the go-to Caterpillardealerfor Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

WHAT YOU WILL DO

As a Paver Field Service Technician with Thompson Machinery, you’ll be out in the field working hands‑on with Caterpillar paving equipment such as asphalt pavers, screeds, and rollers. Your day will involve traveling to customer job sites, diagnosing and fixing equipment issues, performing routine maintenance, and helping keep machines running safely and efficiently. You’ll work independently, use your troubleshooting skills, and communicate directly with customers about what their equipment needs. You’ll also complete service reports and follow safety standards, all while representing Thompson Machinery in a professional and customer‑focused way.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Diagnose, troubleshoot, and repair CAT paving and compaction equipment including asphalt pavers, rollers, and related systems
• Perform preventive maintenance and inspections on paving equipment in accordance with CAT and Thompson Machinery standards
• Troubleshoot diesel engines, hydraulic systems, electrical systems, and emissions components
• Use Caterpillar ET, service manuals, and diagnostic software to identify and resolve issues
• Complete work orders, service reports, and inspection documentation accurately and timely
• Communicate clearly with customers regarding equipment conditions, repair recommendations, and PM needs
• Operate service trucks, tooling, and diagnostic equipment safely and responsibly
• Maintain a clean, organized service vehicle and job site
• Follow all Thompson Machinery and Caterpillar safety policies and procedures
• Participate in ongoing Caterpillar and OEM training as required

WHAT WE EXPECT OF YOU

We all havedifferent backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

EDUCATION & EXPERIENCE

• High school diploma or GED (technical degree preferred)
• 3+ years of experience working on heavy equipment; paving or asphalt equipment experience strongly preferred
• Strong knowledge of diesel engines, hydraulics, electrical systems, and powertrain components
• Ability to read and interpret service manuals, schematics, and technical instructions
• Valid driver’s license with ability to maintain DOT requirements (if applicable)
• Ability to work independently in a field service environment
• Strong troubleshooting, time management, and customer service skills

Preferred Qualifications

• Experience with CAT paving products (AP series pavers, screeds, rollers, etc.)
• Welding, fabrication, or advanced hydraulic troubleshooting experience

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than justperks—they’reessential for employee well-being and success.We’vedesigned a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally.Here’san overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-costoption
• Vision and dental insurance
• Employer-paid short-term and long-term disability insuranceEmployer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to15 daysof Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.