Product Service Engineer – Paving Tech & Smart Machinery

Caterpillar Inc.; Brooklyn Park (MN); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (PTO)

401(k) Savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Relocation assistance

Job summary

Caterpillar Inc. in Brooklyn Park, MN is seeking a Product Support professional to help design and enhance products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability.

You will evaluate product and process performance, identify improvement opportunities, and move technical solutions from concept through release. This role focuses on adaptive and integrated machine technologies for Cat asphalt paving and compaction machines, including

Qualifications

• Customer focus with strong relationship-building and solution delivery.
• Data gathering, analysis, and sound decision making for product improvements.
• Deliver high-quality service while resolving customer issues and identifying opportunities.

Responsibilities

• Develop procedures and plans to ensure product quality and resolve deficiencies.
• Assess production processes to identify defects and recommend improvements.
• Gather feedback from stakeholders to identify new product opportunities and enhancements.
• Prepare technical specifications and instructions to support product performance from concept through release.
• Focus on adaptive and integrated machine technologies for Cat asphalt paving and compaction systems.

Skills

Customer Focus

Data Gathering & Analysis

Service Excellence

Problem Solving

Relationship Management

Technical Excellence

Job description

Caterpillar Inc. in Brooklyn Park, MN is seeking a Product Support professional to help design and enhance products by partnering with stakeholders to improve quality, performance, manufacturability, and serviceability.

You will evaluate product and process performance, identify improvement opportunities, and move technical solutions from concept through release. This role focuses on adaptive and integrated machine technologies for Cat asphalt paving and compaction machines, including