Product Sales Support Specialist

Socket.dev; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Shamrock Foods Company is seeking a Product Sales Support Specialist to act as a liaison between Sales, Planning Analysts, Category Management and Brokers and Vendors to resolve customer-related activities. You will be the first point of contact for supply inquiries, collaborate cross-functionally to fulfill requests, and share product information such as availability, pricing and specifications.

The role requires strong problem solving, reliable attendance and a proactive, solutions-oriented

Qualifications

• 2+ years of sales or sales support experience or five years related industry experience and/or training
• Experience cross-functionally with Sales, Supply Chain, Category Management and external vendors
• Proficient in Microsoft Office (Word, Excel, Outlook) and CRM software

Responsibilities

• Serve as the first point of contact for Sales regarding all supply related inquiries
• Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries
• Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors
• Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner. Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information
• Gather product specification information to create product item codes
• Regular and reliable attendance
• Perform other duties as assigned

Skills

Sales experience

CRM software

Microsoft Office

Cross-functional collaboration

Problem solving

Education

High School diploma or GED

Tools

Salesforce CRM

Job description

The Product Sales Support Specialist works as a liaison between Sales, Planning Analysts, Category Management and External Contacts such as Brokers and Vendor Representatives to help resolve customer related activities.

Essential Duties:

• Serve as the first point of contact for Sales regarding all supply related inquiries.
• Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries.
• Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors.
• Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner.Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information.
• Gather product specification information to create product item codes.
• Regular and reliable attendance
• Perform other duties as assigned

Qualifications:

• High School diploma or GED
• 2+ years of sales or sales support experience or five years related industry experience and/or training
• Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus
• Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution
• Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships
• Demonstrated ability to meet established goals and metrics
• Proficient written and verbal communication skills required for both internal/external customer interface.
• Proficient in Microsoft Office suite; Word, Excel and Outlook
• Experience with Salesforce or Customer Relationship Management (CRM) software preferred
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Corporate Summary:

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately‑held, family‑owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission:

At Shamrock Foods Company, we live by our founding family’s motto to “treat associates like family and customers like friends.”

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That’s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.