Product Sales Support Specialist

Shamrock Foods Company; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Profit sharing

Paid time off

Growth opportunities

Education programs

Wellness programs

Job summary

Shamrock Foods Company is looking for a Product Sales Support Specialist to serve as a liaison between Sales, Planning Analysts, Category Management and external contacts. You will help resolve customer-related activities and ensure timely information flow across divisions.

In this role you will gather product specs, support inquiries about pricing, availability, and nutrition, and work cross-functionally with suppliers and brokers to keep the supply chain running smoothly.

Qualifications

• High School diploma or GED.
• 2+ years of sales or sales support experience or five years related industry experience and/or training.
• Experience cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus.
• Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution.
• Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships.
• Demonstrated ability to meet established goals and metrics.
• Proficient written and verbal communication skills required for both internal/external customer interface.
• Proficient in Microsoft Office suite; Word, Excel and Outlook.
• Experience with Salesforce or CRM software preferred.
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Responsibilities

• Act as the primary contact for Sales on supply-related inquiries.
• Coordinate with Supply Chain, Category Management and vendors to resolve inquiries.
• Communicate product information to internal teams.
• Resolve inquiries via Shamrock Connect and about availability, pricing, specs, nutrition.
• Gather product specs to create item codes.
• Maintain regular attendance.
• Perform other duties as assigned.

Skills

Communication skills

Problem-solving

Data collection

Cross-functional collaboration

Microsoft Office

CRM/Salesforce

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Salesforce CRM

Job description

The Product Sales Support Specialist works as a liaison between Sales, Planning Analysts, Category Management and External Contacts such as Brokers and Vendor Representatives to help resolve customer related activities.

• Serve as the first point of contact for Sales regarding all supply related inquiries.
• Work cross-functionally with Supply Chain, Category Management and external vendors to execute supply related inquiries.
• Effectively communicate important information as it relates to product inquiries within division departments such as Category Management, Supply Planning and Brokers/Vendors.
• Resolve Internal Sales inquiries submitted through Shamrock Connect in a timely manner.Resolve inquiries regarding product availability, pricing, specification sheets, nutritional information and other related information.
• Gather product specification information to create product item codes.
• Regular and reliable attendance
• Perform other duties as assigned

Qualifications

• High School diploma or GED
• 2+ years of sales or sales support experience or five years related industry experience and/or training
• Experience working cross-functionally with Sales, Supply Chain, Category Management and external vendors a plus
• Effective problem-solving, including identification of problems, data collection, drawing conclusions and conflict resolution
• Consultative, solutions-oriented and value-based approach to managing/leveraging business transactions and customer partnerships
• Demonstrated ability to meet established goals and metrics
• Proficient written and verbal communication skills required for both internal/external customer interface.
• Proficient in Microsoft Office suite; Word, Excel and Outlook
• Experience with Salesforce or Customer Relationship Management (CRM) software preferred
• Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.

Corporate Summary

At Shamrock Foods Company, people come first – our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.

Our Mission

At Shamrock Foods Company, we live by our founding family's motto to \"treat associates like family and customers like friends\".

Why work for us?

Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.

• majority of your health insurance
• 401(k) Savings Plan
• Profit Sharing
• Paid Time Off
• incredible growth opportunities
• continued education
• wellness programs

Equal Opportunity Employer

At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.