Product Quote Specialist: Software & Hardware Solutions

3dblabs; Olde West Chester (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

3dblabs seeks a detail-oriented Product Quote Specialist to manage software and hardware quotes and support the quote-to-award process across Field Applications, Engineering, Business Development, Production, and Product teams.

The role emphasizes strong customer service, organization, and problem-solving, with opportunities to grow into more technically focused quoting and pre-sales support through hands-on training.

Qualifications

• Bachelor's degree in business, engineering, or related field.
• Experience in quoting, sales support, customer support in tech.
• Excellent communication and organizational skills.
• Ability to multitask and manage multiple projects in a fast-paced environment.
• Willingness to learn product offerings and internal tools through training.

Responsibilities

• Develop and manage accurate quotes for software, hardware, and integrated systems.
• Collaborate with Field Applications, Engineering, Business Development, Production, and Product teams to gather information and ensure quote accuracy.
• Engage directly with customers to clarify requirements, validate assumptions, respond to inquiries, and accelerate the quoting process.
• Provide clear product information and guidance on capabilities, deployment options, and compatibility.
• Ensure quotes align with product standards, pricing strategy, and margin objectives.
• Own post-quote follow-up activities, track active quotes, and identify opportunities at risk of stalling to maintain momentum.
• Partner with Engineering, Product Managers, and Field Team to address customer objections or information gaps.
• Manage internal tools such as JIRA and Zendesk to support customer service, internal communication flow, clean data, and opportunity visibility.
• Improve quoting workflows, templates, and internal knowledge resources.
• Prepare regular reports on quoting activities and customer support metrics for management review.

Skills

Customer service

Quote management

Cross-functional collaboration

Communication

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

JIRA

Zendesk

Job description

3dblabs seeks a detail-oriented Product Quote Specialist to manage software and hardware quotes and support the quote-to-award process across Field Applications, Engineering, Business Development, Production, and Product teams.

The role emphasizes strong customer service, organization, and problem-solving, with opportunities to grow into more technically focused quoting and pre-sales support through hands-on training.