Quote-to-Win Product Solutions Specialist

3dB Labs, Inc.; North Olmsted (OH); Hybrid; USD 60,000 - 75,000; Full time

Job summary

3dB Labs, Inc. is seeking a detail-oriented Product Quote Specialist to manage quotes for software and hardware, coordinating across Field Applications, Engineering, Business Development, Production, and Product teams.

You will gather requirements, ensure accuracy, and respond to customer inquiries to drive opportunities forward. Prior technical experience is not required; a motivated learner with strong customer service, organization, and problem-solving skills will grow into a more technically

Qualifications

• Bachelor's degree in Business Administration, Engineering, or related field.
• Experience in quoting, sales support, customer support, or a similar role in a technology-driven industry.
• Strong customer service attitude and problem-solving capability.
• Excellent communication and organizational skills.
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
• Willingness to learn product offerings, quoting processes, and internal tools through structured training.

Responsibilities

• Develop and manage accurate quotes for software, hardware, and integrated system solutions, including custom configurations.
• Collaborate with Field Applications, Engineering, Business Development, Production, and Product teams to gather information, resolve gaps, and ensure quote accuracy.
• Engage directly with customers to clarify requirements, validate assumptions, respond to inquiries, and accelerate the quoting process.
• Provide clear product information and knowledge on product capabilities, compatibility, and deployment options.
• Ensure quotes align with product standards, pricing strategy, and margin objectives.
• Own post-quote follow-up activities, track active quotes, and identify opportunities at risk of stalling to maintain momentum and improve award probability.
• Partner with Engineering, Product Managers, and Field Team to address customer objections or information gaps.
• Manage internal tools such as JIRA and Zendesk to support customer service, internal communication, clean data, and opportunity visibility.
• Improve quoting workflows, templates, and internal knowledge resources.
• Prepare regular reports on quoting activities and customer support metrics for management review.

Skills

Customer service

Problem solving

Communication

Organizational skills

Multitasking

Education

Bachelor's degree

Tools

JIRA

Zendesk

Job description

3dB Labs, Inc. is seeking a detail-oriented Product Quote Specialist to manage quotes for software and hardware, coordinating across Field Applications, Engineering, Business Development, Production, and Product teams.

You will gather requirements, ensure accuracy, and respond to customer inquiries to drive opportunities forward. Prior technical experience is not required; a motivated learner with strong customer service, organization, and problem-solving skills will grow into a more technically