Junior Product Quote Specialist — Path to Technical Quoting

3dB Labs, Inc.; Olde West Chester (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

3dB Labs, Inc. seeks a detail-oriented Product Quote Specialist to manage quotes for software and hardware solutions and support the quote-to-award process across multiple teams. The role emphasizes customer service, accuracy, and timely responses to customer inquiries.

This position offers growth into a more technically oriented quoting and pre-sales support trajectory with structured training and hands-on product knowledge development.

Qualifications

• Strong customer service attitude and problem-solving capability.
• Excellent communication and organizational skills.
• Ability to multitask and manage multiple projects simultaneously in a fast-paced environment.
• Ability and willingness to learn product offerings, quoting processes, and internal tools through structured training and hands-on experience.

Responsibilities

• Develop and manage accurate quotes for software, hardware, and integrated system solutions, including custom configurations.
• Collaborate with Field Applications, Engineering, Business Development, Production, and Product teams to gather information and ensure quote accuracy.
• Engage directly with customers to clarify requirements, validate assumptions, respond to inquiries, and accelerate quoting.
• Provide product information and guidance on capabilities, compatibility, and deployment options.
• Ensure quotes align with product standards, pricing strategy, and margin objectives.
• Own post-quote follow-up activities, track active quotes, and identify opportunities at risk of stalling to maintain momentum.
• Partner with Engineering, Product Managers, and Field Team to address objections or information gaps.
• Manage internal tools such as JIRA and Zendesk to support customer service and data integrity.
• Improve quoting workflows, templates, and internal knowledge resources.
• Prepare regular reports on quoting activities and customer support metrics for management review.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Bachelor's degree

Job description

3dB Labs, Inc. seeks a detail-oriented Product Quote Specialist to manage quotes for software and hardware solutions and support the quote-to-award process across multiple teams. The role emphasizes customer service, accuracy, and timely responses to customer inquiries.

This position offers growth into a more technically oriented quoting and pre-sales support trajectory with structured training and hands-on product knowledge development.