Product Quality & Customer Insights Analyst

OLSA Resources, Inc.; Temecula (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading service company in Temecula, California, seeks a customer support professional. The role involves handling product complaints, collaborating with engineering, and ensuring customer satisfaction through effective communication. Candidates should have at least a high school diploma and preferably 5-7 years of relevant experience. Strong problem-solving skills under pressure, along with technical competence and communication are essential. This position offers an opportunity to engage with various healthcare professionals and contribute to product quality improvements.

Qualifications

• 5-7 years of customer support experience preferred.
• Strong verbal and written communication skills.
• Knowledge of Medical Terminology is required.

Responsibilities

• Correspond with customers regarding inquiries and complaints.
• Collaborate with engineering to resolve issues.
• Document and analyze product complaint investigations.

Skills

Technical competence

Strong communication skills

Problem solving under pressure

Customer support experience

PC/Data Entry Skills

Education

High School Diploma or GED

Job description

A leading service company in Temecula, California, seeks a customer support professional. The role involves handling product complaints, collaborating with engineering, and ensuring customer satisfaction through effective communication. Candidates should have at least a high school diploma and preferably 5-7 years of relevant experience. Strong problem-solving skills under pressure, along with technical competence and communication are essential. This position offers an opportunity to engage with various healthcare professionals and contribute to product quality improvements.