Product & Program Operations Specialist

Veriipro; Gardiner (ME); On-site; USD 60,000 - 85,000; Full time

Job summary

Veriipro is seeking a Program Operations Specialist to help implement, administer, and continuously improve property resilience and hazard mitigation programs. You will coordinate application processing, perform UAT, and develop training materials to support effective program delivery.

The role requires strong communication, stakeholder engagement, and problem-solving skills to ensure compliance with guidelines and to enhance applicant experience across multiple partners and vendors.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in program operations, application processing, or program implementation.
• Experience conducting user acceptance testing and validating business requirements.
• Ability to develop training materials, user documentation, and process guidelines.

Responsibilities

• Support program implementation and operational setup.
• Conduct UAT to validate system functionality and data accuracy.
• Develop and review training materials, user guides, and SOPs.
• Review applications for completeness, eligibility, and compliance with guidelines.
• Provide guidance on program policies and requirements.
• Coordinate with contractors, evaluators, insurance partners, and vendors to facilitate reviews and approvals.
• Monitor applications through review and approval lifecycle for timely processing.
• Identify opportunities to improve operational efficiency and applicant experience.
• Maintain documentation to support program quality and compliance.

Skills

Program operations

UAT testing

Training material development

Stakeholder engagement

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Job description

Veriipro is seeking a Program Operations Specialist to help implement, administer, and continuously improve property resilience and hazard mitigation programs. You will coordinate application processing, perform UAT, and develop training materials to support effective program delivery.

The role requires strong communication, stakeholder engagement, and problem-solving skills to ensure compliance with guidelines and to enhance applicant experience across multiple partners and vendors.