Product Owner: ServiceNow CMDB & Data Quality

SHI International Corp.; Austin (TX); Hybrid; USD 90,000 - 140,000; Full time

Job summary

SHI International Corp. is seeking a Product Owner for the CMDB to define the vision, roadmap, and strategy for SHI's ServiceNow CMDB platform.

This role partners with IT Operations, Engineering, Security, Asset Management, and Service Management to ensure accurate configuration data supports critical IT processes. The ideal candidate combines CMDB expertise with product ownership experience and a passion for process improvement, data quality, and platform capabilities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent relevant experience.
• ITIL Foundation certification required; 5+ years of CMDB/ServiceNow experience; 3+ years in governance initiatives.

Responsibilities

• Own the ServiceNow CMDB product roadmap, strategy, governance framework, and operational processes.
• Serve as the Product Owner for ServiceNow CMDB, aligning capabilities with business objectives.
• Partner with stakeholders to gather requirements, prioritize enhancements, and maximize CMDB value.
• Drive continuous improvement of Configuration Management practices and data quality.
• Design, implement, and maintain CMDB policies, standards, procedures, and controls.
• Coordinate with IT Operations, Engineering, Security, Asset Management, and Service Management teams on CI ownership and governance.

Skills

Analytical Thinking

Business Acumen

Collaboration

Communication

Data Analysis

Detail-Oriented

Initiative

Follow-Through

Organization

Problem-Solving

Education

Bachelor’s degree in IT/CS/Engineering/Business

ITIL Foundation certification

Tools

ServiceNow CMDB

ServiceNow

Service Mapping

Discovery

Governance frameworks

Job description

SHI International Corp. is seeking a Product Owner for the CMDB to define the vision, roadmap, and strategy for SHI's ServiceNow CMDB platform.

This role partners with IT Operations, Engineering, Security, Asset Management, and Service Management to ensure accurate configuration data supports critical IT processes. The ideal candidate combines CMDB expertise with product ownership experience and a passion for process improvement, data quality, and platform capabilities.