Product Owner, Digital Self-Service Products

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contributions up 到

Vacation time for new hires

Paid personal time

Paid holidays

Parental leave

Health benefits

Flight privileges

Career development

Discounts and perks

Job summary

Delta Air Lines, Inc. is seeking a Product Owner for Prepared Traveler to ensure customers can complete transactions on delta.com and the mobile app. You will drive new features from ideation to launch, align with stakeholders, and measure performance across Delta's digital channels.

You will lead IT, UX, and business teams, translate business needs into execution plans, define success criteria, and continuously optimize product experiences to support Delta's strategic pillars.

Qualifications

• Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position.
• Understanding of Product Management, Development, Design principles and Agile methodology.
• Ability to juggle multiple projects and influence without formal authority.

Responsibilities

• Discover functional gaps and identify opportunities for roadmaps based on market research, customer and Res Specialist feedback, reviewing customer sessions, defect logs, and web analytics data.
• Lead IT developers, UX designers, and cross-functional business teams to deliver initiatives.
• Prioritize development, build out product roadmap, complete testing, and triage defects and escalations.
• Define success criteria and metrics of new product experiences, complete post-implementation analysis, and perform ongoing optimization.
• Take general business requirements and develop technical execution plan to deliver required projects.
• Ensure delivery of high-quality product improvements that meet business objectives.

Skills

Product management

Agile methodology

Stakeholder management

Communication skills

Education

High school diploma or GED

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

At Delta Air Lines, we create world-class digital experiences that are customer-focused, innovative, easy-to-use, and revenue-enhancing. The Digital Day of Travel and Journey team works cross-functionally with IT and various partners across Commercial and Operations to enhance and create new experiences on Delta's Digital Channels. The team is focused on evolving our approach to customer self-service as we work to support critical strategic pillar initiatives, expand digital containment, and drive revenue along the travel ribbon.

We are seeking an experienced and resourceful Product Owner to join our dynamic team. As the Product Owner for Prepared Traveler, you will be responsible for ensuring customers can effectively and successfully complete their transactions via Delta's Digital channels. You will define and drive the launch of new features and services that enhance experiences on delta.com and the mobile app. You'll have an eye for detail and work with various stakeholders to drive alignment around your roadmap, measure performance, and oversee the development for your product from ideation to launch and beyond. You should be a self-starter, action oriented, comfortable with ambiguity, and astute in relationship building.

• Discover functional gaps and identify new opportunities for product roadmaps based on market research, customer and Res Specialist feedback, reviewing customer sessions, defect logs, and web analytics data

• Lead teams of IT developers, UX designers, and cross-functional business teams to successfully deliver initiatives

• Communicate and coordinate with key stakeholders across the organization to prioritize development, build out product roadmap, complete testing, and triage defects and escalations

• Define success criteria and metrics of new product experiences, complete post-implementation analysis, and perform ongoing optimization

• Take general business requirements and develop technical execution plan to deliver required projects

• Ensure delivery of high-quality product improvements that meet business objectives

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Three years previous experience as a Product Analyst, Product Owner, Product Manager or similar position

• Understanding of Product Management, Development, Design principles and Agile methodology

• Comfortable managing projects and able to juggle multiple projects simultaneously

• Proven ability in developing business strategy, business cases, articulating the tactics to achieve it, and then delivering

• Able to forge relationships with internal stakeholders including the ability to influence without formal authority and collaborate with others

• Strong communication skills, experience creating decks and presenting to senior leadership

What will give you a competitive edge (preferred qualifications)

• Familiarity with Delta's Enterprise planning process

• Product Ownership certification

• Knowledge of the Product Lifecycle, Journey Management, and Customermoments

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication toliving our values – Care, Integrity, Resilience and Servant Leadership – everyday, in everything we do. At Delta, our people are our success. At the heart ofwhat we offer is our focus on Sharing Success with Delta employees. Exploring acareer at Delta gives you a chance to see the world while earning greatcompensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for use in the following vacationyear (April 1 – March 31)

• In addition to vacation, newhires are eligible for up to 56 hours of paid personal time within a12-month period

• 10 paid holidays per calendaryear

• Birthing parents are eligiblefor 12-weeks of paid maternity/parental leave

• Non-birthing parents areeligible for 2-weeks of paid parental leave

• Comprehensive health benefitsincluding medical, dental, vision, short/long term disability and lifeinsurance benefits

• Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages

• Holistic Wellbeing programsto support physical, emotional, social, and financial health, includingaccess to an employee assistance program offering support for you andanyone in your household, free financial coaching, and extensive resourcessupporting mental health

• Domestic and Internationalspace-available flight privileges for employees and eligible familymembers

• Career development programsto achieve your long-term career goals

• World-wide partnerships toengage in community service and innovative goals created to focus onsustainability and reducing our carbon footprint

• Business Resource Groupscreated to connect employees with common interests to promote inclusion,provide perspective and help implement strategies

• Recognition rewards andawards through the platform Unstoppable Together

• Access to over 500 discounts,specialty savings and voluntary benefits through Deltaperks such as carand hotel rentals and auto, home, and pet insurance, legal services, andchildcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Aff…? provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here