Senior Product Owner – Menu Management System Digital Catering Solutions

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Profit sharing program

401(k) with company contributions up9

Vacation

Job summary

Delta Air Lines, Inc. is seeking a Senior Product Owner to drive the Menu Management System Digital Catering Solutions. You will own the product roadmap, work across In Flight, Commercial, and IT, and translate business needs into scalable technical solutions.

The role focuses on delivering an enhanced onboard dining experience for customers and streamlining employee interactions. You will partner with Delta IT and external vendors to ensure timely delivery, define success criteria, and support

Qualifications

• 7–10 years of relevant business, operations, technology, or product experience.
• Experience in Agile delivery environments and partnership with technology teams.
• Must be self-motivated, intellectually curious, and results-oriented.

Responsibilities

• Own product strategy and roadmap for assigned capabilities aligned with catering transformation goals.
• Define and track business outcomes, KPIs, and success metrics.
• Prioritize investments using customer feedback and performance data.
• Lead backlog refinement and participate in Scrum ceremonies.

Skills

Agile delivery experience

Cross-functional collaboration

Analytical problem solving

Strong written and verbal comms

Attention to detail

Education

Bachelor's degree in Technology, Business, or related field

Tools

VersionOne

Aha

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

At Delta, we connect people and cultures, power extraordinary experiences, and shape the future of travel. Here, you'll work on complex challenges on a global scale, using augmented intelligence to build emerging technologies, amplify human potential and continuously grow the skills that keep you at the forefront of what's next.

Delta Air Lines is seeking a creative and driven team memberwith a passion for travel, employee and customer experience, and design to joinour team. Delta Onboard Service (OBS) is leading an effort to transform culinarydesign by building a new, industry leading, end to end operational culinarydesign tool which will be used by in-house and external culinary chefs andcommercial teams to design a highly curated onboard dining experience for ourcustomers.

We are looking for a dynamic, strategic, and experienced SeniorProduct Owner to assist our team with these transformational efforts. The SeniorProduct Owner will combine business acumen, technical skills, Agile productownership experience, and intellectual curiosity to drive the vision anddevelopment of an industry leading food and beverage experience for ourcustomers.

The Senior Product Owner will work off the team’s productroadmap to deliver business value, managing all aspects of developing afoundational back-end system to support the employee-to-customer userexperience and design, and improve employee (e.g., Back-office Teams, FlightAttendant, Reservation Specialist) and customer satisfaction. Thesuccessful candidate will work across In Flight, Commercial, and IT to define a development plan,prioritize work, and support execution of our catering transformation. Thecandidate will work to ensure development requests are well understood anddeliverables meet business needs, all while balancing long-term flexibility andspeed to market.

The Senior Product Owner – Menu Management System DigitalCatering Solutions position is based in Atlanta, GA.

Primary Functions:

• Own product strategy and roadmap for assigned capabilities,ensuring alignment with Delta's catering transformation objectives and customerexperience goals

• Define and track business outcomes, KPIs, and successmetrics to ensure delivery of measurable value.

• Leverage customer feedback, operational insights, andperformance metrics to prioritize investments, refine requirements, and guideproduct strategy.

• Influence cross-functional teams and senior stakeholders toalign priorities, drive decisions, and achieve desired business outcomes.

• Develop a strong understanding of system integrations, dataflows, APIs, and operational processes to effectively prioritize and guidesolution development.

• Partner with stakeholders to define requirements andfeatures through process mapping and business analysis, translating businessneeds into functional requirements.

• Elicit, document, and refine use cases that support featuredevelopment and implementation.

• Lead backlog refinement and actively participate in Scrumceremonies, prioritizing work based on business value, implementation effort,confidence, and strategic alignment.

• Partner effectively with Delta IT (architects and engineers)and third-party vendors to translate business needs into scalable technicalsolutions.

• Define success criteria and metrics of new products/releasesand perform post-implementation analysis

• Partner with business stakeholders to support changemanagement, user adoption, training, and successful rollout of newcapabilities.

• Work collaboratively to ensure functionality seamlesslyintegrates through Flight Attendant and customer-facing channels whiledelivering expected value

• Identify and proactively manage product risks, dependencies,and trade-off decisions to ensure successful delivery of business outcomes.

• Communicate and coordinate with key stakeholders across theorganization to share priorities, product roadmap, and key learnings

What you need to succeed (minimum qualifications)

• Build strong working relationships with coworkers, customers(internal and external), partners, and company leadership

• Bachelor's degree and 7-10 years of relevant business,operations, technology, or product experience, including at least 5 years in aProduct Owner, Product Manager, Business Analyst, or Agile delivery role

• Experience working in Agile delivery environments andpartnering with technology teams

• Must be self-motivated, intellectually curious, and resultsoriented, capable of meeting or exceeding deadlines

• Must have strong attention to detail, the ability to workautonomously, and manage multiple requests with varying timelines

• Strong analytical and problem-solving skills with theability to leverage data to drive decision-making.

• Demonstrated ability to manage multiple priorities anddeliver results in a fast-paced environment.

• Must possess strong written and oral communication skills

• Experience using product management and collaboration toolssuch VersionOne, Mural, Aha, or similar platforms

• Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high schoolequivalency.

• Is at least 18 years of age and has authorization to work inthe United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree. Preferred major in Technology, Business,Management Information Systems

• 5-8 years of Product Owner experience in Agile environments,including experience coaching, mentoring, or leading teams in Agilemethodologies.

• Experience working in an Agile environment and has writtenfeatures and user stories

• Working knowledge of tools like Agility One (VersionOne) andAha

• Experience in at least one commercial or operations functionsuch as In Flight, Reservations, Airport Customer Service, Digital, or Sales

• Experience leading large-scale digital transformationinitiatives involving multiple business and technology stakeholders.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication toliving our values – Care, Integrity, Resilience and Servant Leadership – everyday, in everything we do. At Delta, our people are our success. At the heart ofwhat we offer is our focus on Sharing Success with Delta employees. Exploring acareer at Delta gives you a chance to see the world while earning greatcompensation and benefits to help you keep climbing along the way:

• Competitive salary,industry-leading profit sharing program, and performanceincentives

• 401(k) with generous companycontributions up to 9%

• New hires are eligible for upto 2-weeks of vacation. This is earned for