Product Manager – Order Data

Delta Air Lines; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and profit sharing

401(k) with company contributions

Paid vacation and personal time

Comprehensive health benefits

Flight privileges for employees and family members

Job summary

Delta Air Lines is seeking a Product Manager - Order Data to collaborate on designing and maintaining data products aimed at enhancing customer experiences. This role requires a passion for data, problem-solving skills, and the ability to work across teams to deliver robust solutions.

The ideal candidate will have a strong background in Data Engineering, Management, and Analysis, along with a proven ability to communicate effectively and manage multiple projects in a fast-paced environment.

Qualifications

• At least 5+ years of work experience in a relevant role.
• Ability to understand large, unstructured data sets.
• Understanding of data modeling and modern software architecture.

Responsibilities

• Partner with stakeholders to determine requirements for order data.
• Translate business requirements into usable data solutions.
• Use data to guide development roadmaps.

Skills

Data Engineering

Data Management

Data Analysis

Statistics

Project Management

Education

BA/BS or advanced degree in Economics, Statistics, or Data Analytics

Job description

How You' ll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the overall customer experience. To achieve this goal, Delta’s Retail Strategy is to consistently offer, sell, and service high quality personalized products in the customer’s channel of choice. Delta’s current system of record for purchases limits how we deliver and service enhanced product offerings. To solve this problem, Delta is creating a new system of record that requires a robust and flexible order data model. The order management data model will serve as the source of truth for all products sold and attributes of products needed to fulfill and service for the customer. To guide this effort, the Enterprise Solutions (ES) team is seeking a Product Manager - Order Data. The Product Manager will collaborate on designing, delivering, and maintaining proprietary data products that result in the improved ability to sell and service products for Delta Air Lines. The role partners across Delta and vendors to identify opportunities, define requirements, provide insights, prototype products, and deliver end-to-end solutions. We are looking for candidates who have a passion for data, are motivated by solving problems, exhibit curiosity to understand current processes, and can think creatively to identify solutions.

Responsibilities

• Partner with stakeholders across the enterprise to determine requirements for order data.
• Work with business and IT partners to translate business requirements into usable and reliable data solutions.
• Analyze and use data to guide development roadmaps.
• Drive implementation of data solutions.
• Collaborate with other teams to deliver end-to-end solutions.
• Communicate progress to leaders and stakeholders.
• Maintain a pulse on industry efforts, disruptive technologies, and champion solutions to further Delta's position as industry leader.

What You Need To Succeed (Minimum Qualifications)

• At least 5+ years of work experience in a Data Engineering, Data Management, Data Analysis, Statistics or Product Manager Role.
• BA/BS or advanced degree in a process or project management discipline such as Economics, Statistics, Data Analytics, Engineering.
• Ability to understand large, unstructured data sets.
• Understanding of data modeling and modern software architecture styles.
• Demonstrates intellectual curiosity as well as sound analytical and communication skills; ability to communicate at all levels.
• Shown success in understanding and improving complex processes.
• Capable of managing multiple projects with limited supervision in a fast‑paced environment.
• Focused on results and can prioritize competing interests with seemingly disparate goals.
• Uses data to quantify problems, identify trade‑offs and develop solutions.
• Communicates in a timely, accurate and effective manner.
• Must be performing satisfactorily in present position.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Is at least 18 years of age and has authorization to work in the United States.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in building or leading data design in a Retail capacity.
• Relevant working experience in Retail Order Management, Booking, Ticketing, Business Intelligence and Data Analytics.
• PNR, Order, Booking and/or Ticketing knowledge.
• Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management or Sales.
• Knowledge of revenue management theory or airline systems/data.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry‑leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2‑weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12‑month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12‑weeks of paid maternity/parental leave
• Non‑birthing parents are eligible for 2‑weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back‑up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space‑available flight privileges for employees and eligible family members
• Career development programs to achieve your long‑term career goals
• World‑wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare