Product Owner - Acqueon Dialer

Davita Inc.; New York (NY); On-site; USD 83,000 - 132,000; Full time

Job summary

A leading company, Davita Inc., is seeking a Product Owner for Acqueon Dialer to manage call center dialer solutions and ensure integration with contact center technologies. Responsibilities include defining the product vision, collaborating with stakeholders, and providing ongoing support, with competitive salary and comprehensive benefits.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Experience in call center technologies and dialer management.
• Strong understanding of Agile methodologies and product ownership.
• Hands-on experience with Acqueon s campaign manager, analytics, and reporting tools.

Responsibilities

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align dialing strategies with business objectives.
• Oversee implementation and integration of Acqueon Dialer with CRM and IVR.

Skills

Call Center Technologies

Agile Methodologies

Product Ownership

Tools

CRM Systems

IVR Platforms

Acqueon Campaign Manager

Job description

Job Summary

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center.

Key Responsibilities:

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align dialing strategies with business objectives.
• Gather, analyze, and prioritize requirements from business teams and technical experts.
• Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
• Troubleshoot and resolve technical issues related to the Acqueon platform.
• Provide ongoing support and training to call center teams for optimal usage.
• Leverage analytics and reporting tools to measure dialing campaign performance.

Preferred Qualifications:

• Experience in call center technologies and dialer management.
• Strong understanding of Agile methodologies and product ownership.
• Familiarity with CRM systems, IVR platforms, and contact center solutions.
• Hands-on experience with Acqueon s campaign manager, analytics, and reporting tools.

Applications will be accepted until 06/18/2025.

The annual salary for this position is between $83,250 - $132,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan.