Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

Jobs via Dice; New York (NY); Remote; USD 70,000 - 186,000; Full time

Job summary

A leading company is looking for a Product Owner to manage Acqueon Dialer solutions in a remote capacity. The role involves integrating dialer management with contact center technologies like Twilio while ensuring regulatory compliance and optimizing call center performance. Ideal candidates will have experience with call center systems and a strong understanding of Agile methodologies.

Qualifications

• Experience in call center technology is crucial.
• Strong understanding of product ownership is required.
• Familiarity with CRM and IVR platforms is preferred.

Responsibilities

• Define product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align strategies.
• Troubleshoot technical issues and provide support.

Skills

Agile methodologies

Call center technologies

Dialer management

Job description

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

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Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, ERPMark Inc, is seeking the following. Apply via Dice today!

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities:

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align dialing strategies with business objectives.
• Gather, analyze, and prioritize requirements from business teams and technical experts.
• Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
• Troubleshoot and resolve technical issues related to the Acqueon platform.
• Provide ongoing support and training to call center teams for optimal usage.
• Leverage analytics and reporting tools to measure dialing campaign performance.
• Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).
  
  

Preferred Qualifications:

• Experience in call center technologies and dialer management.
• Strong understanding of Agile methodologies and product ownership.
• Familiarity with CRM systems, IVR platforms, and contact center solutions.
• Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools.
  
  

Regards

Kevin Raj

ERP Mark Inc

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development

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