Acqueon Dialer Product Owner

TechDigital Group; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Product Owner for Acqueon Dialer. This role involves managing call center dialer solutions, collaborating with stakeholders, and ensuring seamless integration with contact center technologies. The ideal candidate will have experience in call center technologies, strong Agile knowledge, and familiarity with CRM and IVR solutions. This position offers a great opportunity to leverage technology for improved dialing campaign performance.

Qualifications

• Experience in call center technologies and dialer management.
• Strong understanding of Agile methodologies and product ownership.
• Familiarity with CRM systems and IVR platforms.

Responsibilities

• Define and maintain the product vision and roadmap for Acqueon Dialer.
• Collaborate with stakeholders to align dialing strategies.
• Oversee integration of Acqueon Dialer with CRM and IVR systems.

Skills

Agile methodologies

Dialer management

Analytics

Technical troubleshooting

Job description

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio.

Key Responsibilities:
· Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
· Collaborate with stakeholders to align dialing strategies with business objectives.
· Gather, analyze, and prioritize requirements from business teams and technical experts.
· Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
· Troubleshoot and resolve technical issues related to the Acqueon platform.
· Provide ongoing support and training to call center teams for optimal usage.
· Leverage analytics and reporting tools to measure dialing campaign performance.
· Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications:
· Experience in call center technologies and dialer management.
· Strong understanding of Agile methodologies and product ownership.
· Familiarity with CRM systems, IVR platforms, and contact center solutions.
· Hands-on experience with Acqueon's campaign manager, analytics, and reporting tools.