Enable job alerts via email!

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

ERPMARK INC

United States

Remote

USD 80,000 - 140,000

Part time

30 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

ERPMARK INC is seeking a Product Owner for Acqueon Dialer to optimize call center solutions. The role involves defining product vision, collaborating with stakeholders, and ensuring seamless integration with technologies like Twilio and analytics. Preferred qualifications include strong understanding of Agile methodologies, familiarity with CRM systems, and experience in dialer management.

Qualifications

  • Experience in call center technologies and dialer management required.
  • Strong understanding of Agile methodologies essential.
  • Familiarity with CRM and IVR platforms preferred.

Responsibilities

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders on dialing strategies and business objectives.
  • Oversee implementation of Acqueon Dialer with CRM and IVR systems.

Skills

Agile methodologies
Product ownership
Call center technologies
Dialer management
CRM systems
IVR platforms
Analytics and reporting tools

Tools

Acqueon’s campaign manager
Analytics tools

Job description

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote
Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

Get AI-powered advice on this job and more exclusive features.

EST Zone Preferred

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
  • Collaborate with stakeholders to align dialing strategies with business objectives.
  • Gather, analyze, and prioritize requirements from business teams and technical experts.
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
  • Troubleshoot and resolve technical issues related to the Acqueon platform.
  • Provide ongoing support and training to call center teams for optimal usage.
  • Leverage analytics and reporting tools to measure dialing campaign performance.
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).

Preferred Qualifications

  • Experience in call center technologies and dialer management.
  • Strong understanding of Agile methodologies and product ownership.
  • Familiarity with CRM systems, IVR platforms, and contact center solutions.
  • Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools.

Regards

Kevin Raj

ERP Mark Inc

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Product Management and Marketing
  • Industries
    Hospitals and Health Care

Referrals increase your chances of interviewing at ERPMARK INC by 2x

Get notified about new Product Owner jobs in United States.

United States $85,000.00-$100,000.00 3 weeks ago

North Carolina, United States 1 month ago

United States $80,000.00-$110,000.00 1 month ago

United States $100,000.00-$120,000.00 3 months ago

Texas, United States $110,000.00-$140,000.00 1 day ago

North Carolina, United States 2 weeks ago

Product Owner with LexisNexis solutions (Healthcare) - Remote - EST Zone Preferred

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

Jobs via Dice

New York null

Remote

Remote

USD 70,000 - 186,000

Full time

29 days ago