Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

ERPMARK INC; United States; Remote; USD 80,000 - 140,000; Part time

Job summary

ERPMARK INC is seeking a Product Owner for Acqueon Dialer to optimize call center solutions. The role involves defining product vision, collaborating with stakeholders, and ensuring seamless integration with technologies like Twilio and analytics. Preferred qualifications include strong understanding of Agile methodologies, familiarity with CRM systems, and experience in dialer management.

Qualifications

• Experience in call center technologies and dialer management required.
• Strong understanding of Agile methodologies essential.
• Familiarity with CRM and IVR platforms preferred.

Responsibilities

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders on dialing strategies and business objectives.
• Oversee implementation of Acqueon Dialer with CRM and IVR systems.

Skills

Agile methodologies

Product ownership

Call center technologies

Dialer management

CRM systems

IVR platforms

Analytics and reporting tools

Tools

Acqueon’s campaign manager

Analytics tools

Job description

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

Product Owner with Acqueon Dialer (Contact Center - Twilio, IVR) - Remote

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EST Zone Preferred

Role : Product Owner for Acqueon Dialer

Location: Remote

Contract

EST Zone Preferred

Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center

technologies like Twilio.

Key Responsibilities

• Define and maintain the product vision and roadmap for Acqueon Dialer solutions.
• Collaborate with stakeholders to align dialing strategies with business objectives.
• Gather, analyze, and prioritize requirements from business teams and technical experts.
• Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems.
• Troubleshoot and resolve technical issues related to the Acqueon platform.
• Provide ongoing support and training to call center teams for optimal usage.
• Leverage analytics and reporting tools to measure dialing campaign performance.
• Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).
  
  

Preferred Qualifications

• Experience in call center technologies and dialer management.
• Strong understanding of Agile methodologies and product ownership.
• Familiarity with CRM systems, IVR platforms, and contact center solutions.
• Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools.
  
  

Regards

Kevin Raj

ERP Mark Inc

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Product Management and Marketing

• Industries

  Hospitals and Health Care

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