Product Owner

M Inc; Camp Hill (Cumberland County); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

A leading organization seeks a Product Owner for their ServiceNow Matter Management module. This hybrid role, based in Camp Hill, Pennsylvania, focuses on enhancing legal case management through a user-centered platform. Ideal candidates will have proven experience with ServiceNow, a strong understanding of Agile methodologies, and a background in legal operations. The position requires managing the product vision, backlog, and roadmap, along with effective communication with various stakeholders. Flexible work-from-home options are available.

Qualifications

• Proven experience as a Product Owner for enterprise digital solutions.
• Hands-on experience with ServiceNow, preferably including case and workflow-based modules.
• Strong understanding of Agile delivery practices.

Responsibilities

• Define and communicate a clear product vision for ServiceNow Matter Management.
• Manage the product backlog and roadmap for ServiceNow Matter Management.
• Support change management and training to drive adoption.

Skills

Product ownership

Stakeholder engagement

Agile delivery

ServiceNow expertise

Legal operations knowledge

Tools

ServiceNow

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Product Owner – ServiceNow Matter Management (Legal)

Location: Hybrid. Candidates must reside in Pennsylvania within 50 miles of Harrisburg, PA and be willing to work onsite in Harrisburg 2–3 days per week.

Momentum is seeking an experienced Product Owner with strong ServiceNow and legal domain experience to lead the implementation and ongoing evolution of the ServiceNow Matter Management module. This role will serve as the product owner and strategic delivery lead for case management capability, replacing fragmented tools and manual processes with a centralized, scalable, and user‑centered platform.

The Product Owner will lead the initial implementation of ServiceNow Matter Management and then continue in a long‑term product ownership role as the solution matures and additional legal teams onboard. This individual will work closely with attorneys, legal operations staff, leadership, IT partners, and ServiceNow vendors to ensure the product delivers meaningful value, improves case visibility, and supports compliance, reporting, and operational efficiency across the legal enterprise.

Key Responsibilities

Product Vision & Strategy

• Define and communicate a clear product vision for ServiceNow Matter Management aligned with strategic goals.
• Establish outcomes focused on improving legal case management, transparency, consistency, and scalability across agencies.

User‑Centered Discovery & Requirements

• Partner with attorneys, legal operations staff, and stakeholders to understand legal workflows, pain points, and compliance requirements.
• Translate legal and operational needs into clear product requirements, features, and user stories.

Backlog & Roadmap Ownership

• Own and manage the product backlog and roadmap for ServiceNow Matter Management.
• Prioritize work based on business value, legal risk, user impact, and technical feasibility.

Agile Delivery Leadership

• Serve as the Product Owner within an Agile delivery model, providing direction to development and configuration teams.
• Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure continuous delivery and improvement.

Cross‑Functional & Vendor Collaboration

• Work closely with delivery teams, ServiceNow developers/configurators, and implementation partners.
• Coordinate with legal, IT, security, and compliance stakeholders to ensure alignment and successful delivery.

Change Enablement & Adoption

• Support change management, training, and communications to drive adoption within onboarding agencies.
• Act as a champion for modernized legal operations and digital transformation.

Product Growth & Continuous Improvement

• Guide the evolution of the product post‑implementation as additional legal teams and agencies adopt the platform.
• Establish feedback loops, metrics, and reporting to measure success and inform enhancements.

Must‑Have Qualifications

• Proven experience serving as a Product Owner or Product Manager for enterprise digital solutions.
• Hands‑on experience with ServiceNow, preferably including case, matter, or workflow‑based modules.
• Experience working in or closely with legal, legal operations, or compliance‑driven environments.
• Strong understanding of Agile delivery practices and backlog management.
• Excellent stakeholder engagement, facilitation, and communication skills.
• Experience delivering solutions in complex or regulated environments.

Nice‑to‑Have Qualifications

• Experience with ServiceNow Matter Management or similar legal case management platforms.
• Familiarity with state government or public‑sector legal operations.
• Experience supporting multi‑agency or enterprise‑wide product adoption.

Flexible work from home options available.