Product Ops & Supply Support Specialist

Heilind Electronics; Highland Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Heilind Electronics in Highland Heights, OH, is seeking an organized professional to support Product Managers and Sales in daily activities to drive product line sales and margin growth. You will perform key operational tasks, maintain supplier data, and assist with pricing, contracts, and literature requests.

Responsibilities include processing quotes, updating materials, running reports, and providing backup support to Product Managers.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1 year of customer facing or related experience preferred.
• Equivalent combination of education and experience considered.
• Industry experience preferred.

Responsibilities

• Maintain knowledge of supplier policies, procedures, contacts, and products.
• Respond to standard price and delivery requests from sales and product teams.
• Load, maintain, update, and renew supplier contracts.
• Process cross reference requests from sales and Product Managers.
• Manage sample requests and related documentation.
• Load parts and maintain accurate system data.
• Support literature, specifications, and supplier print requests.
• Conduct distributor stock checks and part searches.
• Support quote requests with timely and accurate responses.
• Assist with opportunity tracker administration.
• Become trained on Quote Accelerator functionality, including managing quotes and renewals.
• Update supplier pricing, lead times, and bill of materials templates.
• Run reports to identify expired pricing or contracts and assist with renewals.
• Assist Product Managers with quote accelerator requests and special projects.
• Cross train with peers to expand product and supplier knowledge.
• Serve as backup support to Product Managers during absences.
• Participate in supplier training sessions with sales and attend training as available.
• Communicate and elevate issues to Product Managers as appropriate.

Skills

Microsoft Office

Excel

Organizational skills

Customer service orientation

Communication skills

Pricing and margin concepts

Education

High school diploma or GED

Associate degree preferred

1 year of customer facing experience

Tools

Quote Accelerator

ERP system

Job description

Heilind Electronics in Highland Heights, OH, is seeking an organized professional to support Product Managers and Sales in daily activities to drive product line sales and margin growth. You will perform key operational tasks, maintain supplier data, and assist with pricing, contracts, and literature requests.

Responsibilities include processing quotes, updating materials, running reports, and providing backup support to Product Managers.