Customer Service & Sales Support Specialist

Heilind Electronics; Highland Heights (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Heilind Electronics in Highland Heights, OH is seeking a Customer Service Representative to support Inside Sales and Branch Management. You will process orders, maintain data, and prepare reports while learning the business to grow with the company.

You will back up the sales team, manage backlog analysis to help on-time delivery, and develop relationships with customers, suppliers, and colleagues to deliver the Heilind experience.

Qualifications

• Associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment.
• Strong interpersonal and communication skills.
• Advanced knowledge of Excel, Outlook, and Word.

Responsibilities

• Process and enter customer orders and maintain accurate data in systems.
• Prepare and maintain branch spreadsheets and reports.
• Monitor backlog and ensure 95%+ on-time delivery.
• Collaborate with inside team, branch management, sales, and suppliers to support customers.

Skills

Excel

Interpersonal skills

Multi-tasking

Communication

Customer service

Education

Associate degree

Tools

MS Office

CRM system

Job description

Heilind Electronics in Highland Heights, OH is seeking a Customer Service Representative to support Inside Sales and Branch Management. You will process orders, maintain data, and prepare reports while learning the business to grow with the company.

You will back up the sales team, manage backlog analysis to help on-time delivery, and develop relationships with customers, suppliers, and colleagues to deliver the Heilind experience.