Product Operations Specialist | Travel

Ramp; New York (NY); On-site; USD 94,000 - 158,000; Full time

Job summary

An innovative firm is seeking a Product Operations Specialist to enhance its travel product offerings. In this role, you'll leverage data to identify opportunities, streamline processes, and support the launch of new features. Collaborating closely with product managers and engineers, you will ensure a seamless user experience while driving operational efficiency. This is a fantastic opportunity to join a rapidly growing company that values creativity and innovation, making a significant impact in the financial operations space.

Benefits

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

WFH stipend

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Qualifications

• Minimum 2 years in product management or operations.
• Strong data analysis skills and SQL experience.
• Ability to work in undefined spaces.

Responsibilities

• Create product analytics tracking to improve performance.
• Identify opportunities to automate and optimize processes.
• Connect customer feedback with product and engineering teams.

Skills

Data Analysis

SQL

Product Management

Critical Thinking

User Research

Education

Bachelor's Degree

Tools

Retool

Python

Java

React

Job description

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This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$94,600.00/yr - $157,100.00/yr

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About The Role

As a foundational member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You’ll work closely with our Travel teams including product managers, engineers, design, data and our customer-facing teams. You’ll play a key role in driving the success of Ramp’s Travel product, ensuring seamless experiences for users while optimizing internal operations and supporting ongoing innovation in travel spend management.

What You’ll Do

• Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
• Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
• Become the foremost expert on the customer’s experience for your product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
• Partner with Product Operations leadership to refine the product operations team’s vision and mission as Ramp continues to scale

What You Need

• Minimum 2 years working in product management, product operations, business operations, or consulting
• Strong ability to use data to understand opportunity and query data via SQL
• Experience working directly with customers through feedback requests and/or user research interviews
• Experience leveraging qualitative feedback to create product recommendations
• Ability to work in undefined spaces
• Strong investigative and critical thinking skills
• Familiarity with and expanding on internally used tools (dashboards)

Nice to Haves

• Experience with Retool
• Technical programming experience (Python, Java, React)

About Our Teams

• Spend Management owns our core spend product, including card issuance, reimbursements, and travel & entertainment to control spend
• Intelligence owns the reporting, savings, and price intelligence products to help companies make better financial decisions
• Bill Payments owns our invoice management, accounts payable, and B2B payment capabilities
• Risk owns our underwriting and financial products that determine which businesses to approve and how to manage risk
• Growth owns onboarding, activation and retention products to help our customers be successful on the Ramp platform
• Accounting owns creating intelligence in our accounting platform, saving finance teams time and money
• Mobile owns our mobile app development and mobile strategy
• Travel owns new capabilities for bookings and expense automation throughout a trip

Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

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