Product Operations Specialist – Energy Programs

Xcel Energy Services Inc; Minneapolis (MN); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Pension

401(k) plan

Paid time off (PTO)

Holidays

Voluntary PTO

Job summary

Xcel Energy Services Inc. seeks a detail-oriented professional to perform operational activities for customer products, including rebates and demand response programs.

You will process applications, review data for accuracy, and support multiple internal teams to ensure timely work and high-quality service. Responsibilities include handling inquiries, coordinating with stakeholders, and contributing to process improvements while maintaining strong customer focus and teamwork in a non-bargaining

Qualifications

• Associates degree or equivalent experience required.
• Bachelor's degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience in customer service or operations-related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical and organizational skills are strongly preferred.
• Must be customer focused, self-motivated, results and team oriented, and flexible.

Responsibilities

• Process applications for customer products on a timely basis and enter data into systems of record.
• Utilize critical thinking, analysis, and technical understanding to ensure information is complete and accurate.
• Perform peer reviews for quality control purposes.
• Provide backup support for products during high activity periods to ensure timely processing.
• Identify issues and recommend corrective actions.
• Respond to customer inquiries and settle disputes regarding program participation, bills, and related matters.
• Coordinate resolution with the customer and other stakeholders such as third-party contractors.
• Provide support for vendor management, invoice management, inventory management, maintenance, and technology development.
• Coordinate with Product Operations leadership and product managers to meet deadlines.
• Identify and recommend process and system changes to improve operations and customer service.
• Provide training and communication as needed.
• Support other internal teams for escalated issues and special projects.

Skills

Customer focus

Analytical skills

Verbal and written communication

Team oriented

Self-motivated

Problem solving

Education

Associates degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Xcel Energy Services Inc. seeks a detail-oriented professional to perform operational activities for customer products, including rebates and demand response programs.

You will process applications, review data for accuracy, and support multiple internal teams to ensure timely work and high-quality service. Responsibilities include handling inquiries, coordinating with stakeholders, and contributing to process improvements while maintaining strong customer focus and teamwork in a non-bargaining