Product Operations Specialist

Xcel Energy Inc; Minneapolis, Northern (MN, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Xcel Energy Inc is seeking a Product Operations-focused professional who will manage, review, and process applications for a variety of customer products including energy efficiency rebates and demand management programs. The role requires accuracy, cross-functional collaboration, and the ability to adapt to seasonal workload fluctuations.

The position emphasizes training coordination, workflow documentation, and ongoing opportunities to optimize operations and customer service across multiple

Qualifications

• Process applications and enter data accurately in systems of record.
• Perform peer reviews for quality control and provide back-up support during high activity periods.
• Respond to customer inquiries and settle disputes regarding programs, work status, and bill adjustments.
• Provide support for vendor management, invoice management, inventory management, and technology development.
• Identify and recommend process improvements and provide related training and communications.
• Cross-train across states to address seasonal and workload fluctuations.

Responsibilities

• Process applications for customer products in a timely manner, ensuring data completeness and accuracy in all systems.
• Perform peer reviews for quality control and assist in back-up coverage for busy periods.
• Respond to customer inquiries, coordinate with stakeholders, and resolve issues related to program participation and billing.

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

Perform operational activities related to customer products to ensure accurate and timely processing of work. Customer products supported by this position may include but are not limited to: energy efficiency rebates, demand management/demand response products, clean transportation / electric vehicle products, and interconnections for renewables or other distributed energy resources (DERs). Duties include managing pending work queues, work order processing and distribution, application entry and review, communications, and specialized tasks. Provide training and coordination with other Product Operations employees. Utilize understanding of complex technical issues (e.g., electrical code, engineering standards) to solve problems. Identify process improvement opportunities and recommend solutions. Establish and document workflow through lean processes. Cross-trained across states on tasks to address seasonal and other workload fluctuations. Competent in numerous different product offerings and able to perform more complex tasks.

Essential Responsibilities

• Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments. Utilize critical thinking, analysis, and technical understanding to assure that all information is complete and accurate.

• Perform peer reviews for quality control purposes. Provide back up support for numerous products during periods of high activity to ensure timely processing of work. Identify issues and recommend corrective actions.

• Respond to customer inquiries and settle customer disputes regarding program participation, work status, bill adjustments and/or property damage related to Xcel Energy's programs. Coordinate resolution with the customer and other stakeholders such as third-party contractors.

• Provide support for other operational activities such as vendor management, invoice management, inventory management, maintenance support, and technology development. Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.

• Identify and recommend process and system changes to improve operations and customer service for the products the team supports. Provide supporting training and communication as needed.

• Support other internal teams as necessary for