Product Operations Specialist

Xcel Energy Services Inc; Minneapolis (MN); On-site; USD 46,000 - 65,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Pension

401(k) plan

Paid time off (PTO)

Holidays

Voluntary PTO

Job summary

Xcel Energy Services Inc. seeks a detail-oriented professional to perform operational activities for customer products, including rebates and demand response programs.

You will process applications, review data for accuracy, and support multiple internal teams to ensure timely work and high-quality service. Responsibilities include handling inquiries, coordinating with stakeholders, and contributing to process improvements while maintaining strong customer focus and teamwork in a non-bargaining

Qualifications

• Associates degree or equivalent experience required.
• Bachelor's degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience in customer service or operations-related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical and organizational skills are strongly preferred.
• Must be customer focused, self-motivated, results and team oriented, and flexible.

Responsibilities

• Process applications for customer products on a timely basis and enter data into systems of record.
• Utilize critical thinking, analysis, and technical understanding to ensure information is complete and accurate.
• Perform peer reviews for quality control purposes.
• Provide backup support for products during high activity periods to ensure timely processing.
• Identify issues and recommend corrective actions.
• Respond to customer inquiries and settle disputes regarding program participation, bills, and related matters.
• Coordinate resolution with the customer and other stakeholders such as third-party contractors.
• Provide support for vendor management, invoice management, inventory management, maintenance, and technology development.
• Coordinate with Product Operations leadership and product managers to meet deadlines.
• Identify and recommend process and system changes to improve operations and customer service.
• Provide training and communication as needed.
• Support other internal teams for escalated issues and special projects.

Skills

Customer focus

Analytical skills

Verbal and written communication

Team oriented

Self-motivated

Problem solving

Education

Associates degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

Position Summary

Perform operational activities related to customer products to ensure accurate and timely processing of work. Customer products supported by this position may include but are not limited to: energy efficiency rebates, demand management/demand response products, clean transportation / electric vehicle products, and interconnections for renewables or other distributed energy resources (DERs).

Essential Responsibilities

• Process applications and for customer products on a timely basis including review and entry of into systems of record for all customer segments.
• Utilize critical thinking, analysis, and technical understanding to assure that all information is complete and accurate.
• Perform peer reviews for quality control purposes.
• Provide back up support for numerous products during periods of high activity to ensure timely processing of work.
• Identify issues and recommend corrective actions.
• Respond to customer inquiries and settle customer disputes regarding program participation, work status, bill adjustments and/or property damage related to Xcel Energy’s programs.
• Coordinate resolution with the customer and other stakeholders such as third‑party contractors.
• Provide support for other operational activities such as vendor management, invoice management, inventory management, maintenance support, and technology development.
• Coordinate closely with Product Operations leadership and product managers to complete on a timely basis.
• Identify and recommend process and system changes to improve operations and customer service for the products the team supports.
• Provide supporting training and communication as needed.
• Support other internal teams as necessary for escalated issues (e.g., bill corrections, control days for demand response, expedited engineering and metering requests).
• This includes communicating with internal departments on escalated issues and requests.
• Perform other duties as assigned, including special projects.

Minimum Requirements

• Associates degree or equivalent experience is required.
• Bachelors degree preferred.
• Ability to comprehend technical aspects of products is required.
• Demonstrated job performance and good verbal and written skills required.
• Knowledge of Microsoft Office applications (Excel, Word, Outlook) is required.
• Experience working in customer service or operations related field preferred.
• Knowledge of Xcel Energy processes and systems is preferred.
• 10-key typing ability is preferred.
• Good analytical skills and organization skills is strongly preferred.
• Must be customer focused, self‑motivated, results and team oriented, and flexible.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy‑related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.

At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $22.40 to $31.40 per hour

This position is eligible for the following benefits:

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited‑Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short‑term disability (STD)
• Long‑term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age‑identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/07/26

EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

ACCESSIBILITY STATEMENT Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

You. Us. Together.

At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon‑free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.