Energy Programs Product Ops Lead

Xcel Energy Inc; Minneapolis, Northern (MN, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Xcel Energy Inc is seeking a Product Operations-focused professional who will manage, review, and process applications for a variety of customer products including energy efficiency rebates and demand management programs. The role requires accuracy, cross-functional collaboration, and the ability to adapt to seasonal workload fluctuations.

The position emphasizes training coordination, workflow documentation, and ongoing opportunities to optimize operations and customer service across multiple

Qualifications

• Process applications and enter data accurately in systems of record.
• Perform peer reviews for quality control and provide back-up support during high activity periods.
• Respond to customer inquiries and settle disputes regarding programs, work status, and bill adjustments.
• Provide support for vendor management, invoice management, inventory management, and technology development.
• Identify and recommend process improvements and provide related training and communications.
• Cross-train across states to address seasonal and workload fluctuations.

Responsibilities

• Process applications for customer products in a timely manner, ensuring data completeness and accuracy in all systems.
• Perform peer reviews for quality control and assist in back-up coverage for busy periods.
• Respond to customer inquiries, coordinate with stakeholders, and resolve issues related to program participation and billing.

Job description

Xcel Energy Inc is seeking a Product Operations-focused professional who will manage, review, and process applications for a variety of customer products including energy efficiency rebates and demand management programs. The role requires accuracy, cross-functional collaboration, and the ability to adapt to seasonal workload fluctuations.

The position emphasizes training coordination, workflow documentation, and ongoing opportunities to optimize operations and customer service across multiple