Product Operations Specialist - Automotive SaaS

MSX International; Troy (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

MSX International is seeking a Product Operations Specialist to support quality, operation, and continuous improvement of software products and client applications. You’ll work with Product Owner, Development, and QA to ensure work is documented, tested, organized, and delivered effectively.

The role offers early-career exposure to product operations, quality assurance, business analysis, and product management in the automotive software space, with opportunities to grow into a Product Owner

Qualifications

• Bachelor’s degree in Computer Science, MIS/CIS, or Business Analytics.
• 1–3 years in software support.
• QA, testing, product operations, business analysis, or similar role.
• Familiarity with Jira/Azure DevOps, Agile practices, issue documentation, and Microsoft Office/Google Workspace.
• SaaS experience including test case development and regression testing.
• 1–3 years automotive experience with OEMs or large dealer groups preferred.
• Desire to grow into a Product Owner role.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Backlog management support with readiness and context.
• Prepare work items with acceptance criteria, dependencies, and documentation.
• Identify incomplete, outdated, duplicate, or unclear work items for review.
• Track decisions and actions from Agile discussions and product meetings.
• Provide organized lists of defects and testing information for prioritization.
• Perform manual testing of enhancements, defects, and config changes.
• Create and maintain test plans, test cases, and scenarios.
• Document defects and testing outcomes; reproduce issues with investigation details.
• Contribute to regression testing and release validation activities.
• Translate validated issues into well-documented work items for Product Owner review.
• Identify recurring trends and opportunities for improvement.
• Collaborate with Product, Development, and QA teams to support delivery momentum.

Skills

Analytical thinking

Problem-solving

Cross-functional collaboration

Learning agility

Attention to detail

Education

Bachelor’s degree in Computer Science, MIS/CIS or Business Analytics

Tools

Jira/Azure DevOps

Microsoft Office / Google Workspace

SQL basics

Job description

MSX International is seeking a Product Operations Specialist to support quality, operation, and continuous improvement of software products and client applications. You’ll work with Product Owner, Development, and QA to ensure work is documented, tested, organized, and delivered effectively.

The role offers early-career exposure to product operations, quality assurance, business analysis, and product management in the automotive software space, with opportunities to grow into a Product Owner