Product Specialist

MSX International; City of Troy (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

MSX International seeks a Product Operations Specialist to support quality, operation, and continuous improvement of software products and client applications. You will work with the Product Owner, Development, and QA to document, test, organize, and deliver work effectively.

As an early-career professional, you’ll gain expertise in product operations, quality assurance, business analysis, and product management while contributing to backlog readiness and release readiness.

Qualifications

• Bachelor’s degree in Computer Science, MIS/CIS or Business Analytics.
• 1–3 years in software support or related roles (QA, analysis, ops).
• Familiar with Agile practices, issue docs, and SaaS environments.
• Automotive OEM/dealer experience is a plus.

Responsibilities

• Assist Product Owner with backlog readiness, context, acceptance criteria, and dependencies.
• Perform manual testing, document test cases, and track defects.
• Investigate issues, translate findings into work items, and support release readiness.
• Collaborate with Product, Development, and QA to drive continuous improvement.

Skills

Rapid learning agility

Cross-functional collaboration

Growth mindset

Analytical thinking

Documentation & reporting

Independent worker

Education

Bachelor’s degree in CS, MIS/CIS or Business Analytics

Tools

Jira

Azure DevOps

Microsoft Office/Google Workspace

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Are you looking for a new opportunity?

If you have experience in Product Support for the automotive industry, then we may be looking for you.

What We Are Looking For:

MSX International is seeking a detail-oriented, organized, and analytical Product Operations Specialist to support the quality, operation, and continuous improvement of software products and client applications. Working closely with the Product Owner, Development, and QA, this role helps ensure product work is documented, tested, organized, and delivered effectively. The Product Operations Specialist serves as a key operational and quality support partner to the Product Owner. The role prepares, organizes, investigates, documents, and validates product work to help the Product Owner make informed decisions and maintain delivery momentum. While the Product Owner retains responsibility for product strategy, prioritization, requirements decisions, and stakeholder alignment, this role provides the analysis, documentation, testing, and coordination support necessary to enable those responsibilities. This position is ideal for an early-career professional interested in developing expertise in product operations, quality assurance, business analysis, and product management.

The Product Specialist key tasks are:

Product Backlog & Work Item Support

• Support Product Owner backlog management and readiness.
• Prepare work items with business context, acceptance criteria, dependencies, and supporting documentation.
• Identify incomplete, outdated, duplicate, or unclear work items for review.
• Track decisions and action items from Agile platform discussions and product meetings.
• Provide organized lists of defects, testing, and support information to assist prioritization discussions.

Manual Testing & Quality Assurance

• Perform manual testing of enhancements, defect fixes, and configuration changes.
• Create and maintain test plans, test cases, and test scenarios.
• Document defects, risks, and testing outcomes.
• Reproduce issues and provide investigation details to Development and QA teams.
• Participate in regression testing and release validation activities.

Product Support & Investigation

• Investigate reported product issues and determine resolution paths.
• Differentiate between user questions, configuration issues, data issues, and software defects.
• Translate validated support issues into well-documented work items for Product Owner review.
• Identify recurring trends and improvement opportunities.

Collaboration & Continuous Improvement

• Partners with Product, Development, and QA.
• Contribute operational insights from support requests, testing results, and defect trends.
• Support process improvement, release readiness, documentation, and product operations activities.

Required Experience

• Bachelor’s degree: Computer science, MIS/CIS or Business Analytics
• 1-3 years in software support
• QA, testing, product operations, business analysis, or similar role
• Familiarity with Jira/Azure DevOps, Agile practices, issue documentation, and Microsoft Office/Google Workspace
• SaaS experience, test case development, defect investigation, user stories, acceptance criteria, regression testing, and basic SQL/data analysis.
• 1-3 Years Automotive Experience with OEMs or Large dealer groups preferred

Skills, Tools & Competencies

• Rapid learning agility
• Cross-functional collaboration
• Growth mindset
• Intellectual curiosity and passion for uncovering meaningful business insights
• Demonstrated ability to learn new business domains quickly
• Strong analytical thinking and problem-solving skills
• Desire and capability to grow into a Product Owner role
• Highly organized with exceptional attention to detail in documentation
• Excellent written and verbal communication skills with ability to simplify complex technical information
• Ability to work independently and manage multiple operational initiatives

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.