Product Operations Process Leader

Cisco; Dallas (TX); On-site; USD 149,000 - 235,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid parental leave

Paid time off and holidays

Job summary

Cisco is seeking a senior Product Operations professional to design and improve business processes across PLM, product data, and BI domains. You will partner with Engineering, Manufacturing, and Supply Chain to ensure data quality, governance, and scalable workflows that boost visibility into performance.

The role emphasizes governance improvements, KPI development, and change management to enable smarter decisions and modernization across a global hardware business.

Qualifications

• Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field.
• 8+ years of experience in Product Operations, BPM, PLM, PDM, BI, Data Operations, PM or related functions.
• Experience supporting PLM, product data, BOM, engineering change, lifecycle governance in a complex enterprise.
• Experience partnering with cross-functional teams to define scalable process solutions.
• Experience with KPI development, dashboarding, reporting requirements, and operational performance management.

Responsibilities

• Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance.
• Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics.
• Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness.
• Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance.
• Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.

Skills

Experience with scalable processes

Cross-functional collaboration

KPI development and reporting

Education

Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field

Tools

PLM platforms (Agile PLM, Team Center PLM, Oracle Cloud PLM, Windchill)

Job description

Cisco is seeking a senior Product Operations professional to design and improve business processes across PLM, product data, and BI domains. You will partner with Engineering, Manufacturing, and Supply Chain to ensure data quality, governance, and scalable workflows that boost visibility into performance.

The role emphasizes governance improvements, KPI development, and change management to enable smarter decisions and modernization across a global hardware business.