Product Operations Manager, Data & Launch Programs

Harvey, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 155,000 - 233,000; Full time

Job summary

Harvey, Inc. is seeking a Product Operations Manager, Data in San Francisco, to connect data product surfaces with Engineering, GTM, and external technology partners.

You will own intake, triage, and early-access programs, coordinating launches and ensuring reliable data pipelines for law firms and in-house legal teams. You’ll thrive in a fast-moving product environment, turning feedback into actionable requirements, and building lightweight systems that scale with the business.

Qualifications

• 3–5+ years in Product Operations, Program Management, or related operational role at a high-growth tech or SaaS company.
• Experience triaging and prioritizing inbound requests and issues at volume.
• Comfortable engaging with data and technical issues to assess severity and impact.
• Experience managing external vendor or technology partner relationships.
• Hands-on experience running early-access or beta programs and coordinating launches.
• Strong written communication turning feedback into clear requirements and docs.
• Proven ability to drive cross-functional alignment across Product, Engineering, and GTM.

Responsibilities

• Own the intake, triage, and prioritization of customer feature requests.
• Triage customer-reported data and product issues, assess severity and impact, coordinate resolution.
• Manage relationships with external technology partners, onboarding and ongoing delivery quality.
• Plan and run early-access programs for new features, including customer selection and onboarding.
• Coordinate cross-functional launches by tracking dependencies and validating readiness.
• Translate feedback into clear requirements, prioritized workstreams, and actionable recommendations.
• Create and maintain documentation, playbooks, and enablement materials.
• Identify recurring operational challenges and implement lightweight systems and processes.

Skills

Cross-functional collaboration

Data-driven decision making

Technical empathy

Early-access program management

Documentation & playbooks

Job description

Harvey, Inc. is seeking a Product Operations Manager, Data in San Francisco, to connect data product surfaces with Engineering, GTM, and external technology partners.

You will own intake, triage, and early-access programs, coordinating launches and ensuring reliable data pipelines for law firms and in-house legal teams. You’ll thrive in a fast-moving product environment, turning feedback into actionable requirements, and building lightweight systems that scale with the business.