Data Product Ops Lead — Early-Access & Partner Programs

Harvey; San Francisco (CA); On-site; USD 155,000 - 233,000; Full time

Job summary

Harvey is building the future of legal and professional services, and we are seeking a Product Operations Manager, Data, to connect our data surfaces with Engineering, GTM, and external partners.

You will own intake and triage for feature requests and data issues, run early-access programs and cross-functional launches, and manage partner relationships that keep our data pipeline reliable for law firms and in-house teams embracing AI adoption.

Qualifications

• 3–5+ years in Product Operations or related roles at a high-growth SaaS company.
• Experience triaging inbound requests and prioritizing issues at scale.
• Comfort with data and technical issues to assess severity and impact.
• Experience managing external vendor or technology partner relationships.
• Hands-on experience running early-access or beta programs and coordinating launches.
• Strong written communication to convert feedback into clear requirements, playbooks, and documentation.
• Proven ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority.
• Bias toward lightweight systems that scale over heavy processes.

Responsibilities

• Own the intake, triage, and prioritization of customer feature requests.
• Triage customer-reported data and product issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.
• Manage relationships with external technology partners, including onboarding, ongoing operations, issue resolution, and delivery quality.
• Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
• Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
• Translate customer, partner, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations.
• Create and maintain documentation, playbooks, and enablement materials that help internal teams communicate and operate effectively.
• Identify recurring operational challenges and implement lightweight systems, automation, and processes that enable the team to scale.

Skills

Product Operations

Program Management

Technical Program Management

Data & Integrations

Cross-functional Alignment

Written Communication

Job description

Harvey is building the future of legal and professional services, and we are seeking a Product Operations Manager, Data, to connect our data surfaces with Engineering, GTM, and external partners.

You will own intake and triage for feature requests and data issues, run early-access programs and cross-functional launches, and manage partner relationships that keep our data pipeline reliable for law firms and in-house teams embracing AI adoption.