Product Operations Manager - Client Onboarding Delivery

TransUnion; Chicago (IL); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Parental leave

Tuition reimbursement

Paid holidays

Commuter benefits

Job summary

TransUnion is seeking a Product Operations Manager in Chicago, IL. This hybrid role collaborates with clients, sales, and technical teams to manage onboarding, coordinate cross-functional workstreams, and ensure successful product launches.

You will own end-to-end onboarding for clients, lead delivery between clients and internal teams, and continuously improve onboarding processes while reporting KPIs. The role also involves coaching a Product Operations Analyst and aligning with Product/Tech

Qualifications

• Experience leading onboarding, implementation or delivery of technical projects.
• Familiarity with fintech/financial services environments.
• Experience delivering SaaS, API or platform implementations.
• Knowledge of Agile delivery and product operating models.
• Ability to identify and drive process improvements.
• Understanding of credit/consumer lending ecosystems.

Responsibilities

• Own end-to-end onboarding for new clients from signing to go-live.
• Lead delivery between clients and internal teams during implementations.
• Develop and govern onboarding plans, timelines and documentation.
• Manage onboarding pipeline, ensuring on-time, high-quality delivery.
• Coordinate cross-functional teams across Product, Tech, Commercial, Operations, Data and Compliance.
• Identify and resolve onboarding risks, issues and dependencies.
• Lead regular implementation meetings and steering discussions.
• Build strong client relationships as the operational contact.
• Define and improve onboarding processes, governance, templates and best practices.
• Create and report onboarding KPIs and implementation status updates.
• Collaborate with Product and Tech to prioritize client requirements.
• Ensure onboarding capacity and delivery models scale with demand.
• Coach and develop a Product Operations Analyst.

Skills

Onboarding management

Fintech knowledge

SaaS/API deployments

Agile delivery

Process improvement

Credit lending knowledge

Job description

The Product Operations Manager

This role partners with clients, sales teams, and technical stakeholders to manage complex implementations, coordinate cross-functional workstreams, and ensure successful product launches. This role will report to the VP of Strategic Operations. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Owning and managing the end-to-end onboarding process for all new Monevo UK clients, from contract signature through to successful go-live.
• Acting as the primary delivery lead between clients and internal teams throughout implementation activity.
• Developing, maintaining and governing onboarding plans, timelines, milestones and implementation documentation.
• Managing the onboarding pipeline and ensuring client implementations are delivered on time and to agreed quality standards.
• Coordinating cross-functional teams across Product, Technology, Commercial, Operations, Data and Compliance functions.
• Identifying, managing and resolving onboarding risks, issues and dependencies to ensure successful outcomes.
• Leading regular internal and external implementation meetings and steering discussions to maintain delivery momentum.
• Building strong client relationships and acting as a trusted operational contact during onboarding.
• Defining and continuously improving onboarding processes, governance frameworks, templates and best practices.
• Creating and reporting on operational KPIs, onboarding performance metrics and implementation status updates.
• Working closely with Product and Technology teams to prioritize client requirements and support successful launches.
• Supporting business growth by ensuring onboarding capacity, processes and delivery models scale effectively with demand.
• Managing and developing a Product Operations Analyst, providing coaching, guidance and performance support.

Leadership Responsibilities

• Direct management of 1-3 Product Operations Analyst.
• Providing day-to-day guidance, coaching and development support.
• Ensuring operational activities are prioritized effectively across the team.

Required Knowledge and Experiences

• Experience managing client onboarding, implementation, delivery or operational processes within a technology, fintech or financial services environment.
• Experience working within financial services, fintech, credit marketplaces or digital lending environments.
• Knowledge of affiliate marketing, lead generation, eligibility or credit decisioning ecosystems.
• Experience delivering SaaS, API or platform-based implementations.
• Familiarity with Agile delivery methodologies and product operating models.
• Experience identifying and implementing process improvement initiatives.
• Knowledge of the credit bureau or consumer lending sectors.

Benefits that support every part of your life:

• At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.
• For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Aff…

TransUnion complies with all applicable immigration laws and regulations.

The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position.

Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $90,000.00 - $135,000.00 annually.

*The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may also be eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.