Customer Engagement Consultant

TransUnion; Chicago (IL); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA and FSA options

Life and AD&D insurance

Disability insurance

Paid parental leave

401(k) with employer match

Job summary

TransUnion seeks a Consultant, Implementation Analysis to bridge business needs with technical delivery. You will work in a hybrid setup, partnering with Sales and internal teams to translate customer requirements into actionable delivery plans for data‑driven solutions in a fast‑paced environment.

The role emphasizes strong communication with customers and technical partners, ETL/data processing familiarity, and the ability to manage multiple concurrent assignments while maintaining

Qualifications

• Bachelor's degree or equivalent relevant work experience in financial services or similar field.
• Ability to translate technical requirements into actionable information for non-technical audiences.
• Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Translate business, technical, and functional requirements for delivery teams.
• Support customers and cross-functional teams to ensure successful delivery of solutions.
• Communicate effectively with both technical and non-technical stakeholders.

Skills

Customer-facing experience

Strong communication

Problem-solving

Translate technical concepts

Education

Bachelor's degree or equivalent experience

Tools

ETL concepts

Data processing

Job description

Team Overview

Our Global Delivery team partners closely with TransUnion's strategic and high-value customers to understand their business needs and support successful delivery of solutions such as prescreen, analysis, and portfolio review services. The team works cross‑functionally with Sales and other internal partners to translate customer requirements into effective solutions while supporting some of TransUnion's key revenue‑generating products and customers. This role reports directly to a Senior Manager within the Customer Engagement division. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in‑person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Experience translating business, technical, and functional requirements and collaborating with technical teams to support customer and business needs. Demonstrated experience managing multiple assignments, prioritizing workloads, and meeting expectations in a fast‑paced environment. Familiarity with data capture, data management, or related data‑processing activities. Strong customer‑facing experience and the ability to communicate effectively with both technical and nontechnical audiences.

Required Knowledge and Experiences

A bachelor's degree or equivalent relevant work experience, preferably within the financial services industry. Excellent communication and interpersonal skills, including the ability to explain technical concepts in clear, nontechnical language. Experience working with internal and external customers and collaborating effectively with technical partners. Strong problem‑solving and decision‑making skills, with the ability to work independently and manage competing priorities in a fast‑paced, frequently changing environment. Experience working with data, with strong organizational skills and attention to detail.

Required Technical Skills

Working knowledge of ETL, or Extract, Transform, and Load, concepts and processes. Experience capturing, reviewing, organizing, and working with data. Ability to understand technical requirements and translate them into clear, actionable information.

Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in: Experience in credit reporting, financial services, or direct marketing industry. Familiarity with data‑processing and ETL workflows. Strong attention to detail and organizational skills. Ability to adapt and work effectively in a fast‑paced environment.

Benefits that support every part of your life

• For Your Health: Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Equal Opportunity & Diversity Statement

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s affirmative action program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [e-mail].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future.

Pay Scale Information

The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. At TransUnion, we are a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® - and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

TransUnion's Internal Job Title

Consultant, Implementation Analysis

Company: TransUnion LLC