Product Operations Manager: AI-Driven Launch & Feedback

Vesta; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

FSA plan

401(k) plan

Parental leave

Remote-first culture

WFH/Wellness stipend

Cell & wifi stipend

Doordash benefits

Flexible time off

Team offsites

Job summary

Vesta is rebuilding the mortgage origination experience with an AI-driven, product-operations-led approach. You will design and run the processes that connect product, implementations, support, and sales, ensuring clear communication of what’s shipping, why changes occur, and how customers are impacted.

You’ll implement AI-powered workflows that automate information flow and reduce meetings. Joining a fast-growing, remote-first team, you’ll collaborate across product, engineering, and

Qualifications

• Experience designing cross-team processes that scale.
• Hands-on with AI-driven workflows and LLMs.
• Strong ability to capture and translate customer feedback into product changes.

Responsibilities

• Design and run processes to keep product, implementations, support and sales aligned with shipping and changes.
• Build intake and triage flows for customer feedback to go to the right PM with context.
• Develop and maintain AI-powered workflows and reusable patterns across teams.

Skills

Process design

AI workflows

LLMs & agents

Prompts & APIs

Cross-functional collab

B2B software experience

Tools

Linear

Notion

Slack

Zendesk

Job description

Vesta is rebuilding the mortgage origination experience with an AI-driven, product-operations-led approach. You will design and run the processes that connect product, implementations, support, and sales, ensuring clear communication of what’s shipping, why changes occur, and how customers are impacted.

You’ll implement AI-powered workflows that automate information flow and reduce meetings. Joining a fast-growing, remote-first team, you’ll collaborate across product, engineering, and