Product Operations Manager

Vesta Innovations Inc.; Oregon; Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Remote-first culture

401(K) plan

Parental leave

Wellness stipend

Doordash benefits

Cell & wifi stipend

Open time-off policy

Team offsites

Job summary

Vesta Innovations Inc. is seeking a Product Operations Leader to align customer-facing teams with product launches and changes. You will design processes that ensure clear communication between implementations, support, sales, and the product team.

The role emphasizes building AI-enabled workflows, triage for customer feedback, and scalable automation across tools like Linear, Notion, Slack, and Zendesk. Remote-friendly with strong emphasis on cross-functional impact.

Qualifications

• Experience designing cross-team processes to ship product updates and customer enablement.
• Ability to translate customer feedback into actionable product changes.

Responsibilities

• Design and run processes to keep customer-facing teams informed about launches and changes.
• Own intake for customer issues and requests from implementations, support, and sales.
• Build and maintain automation that moves information in both directions across teams.

Skills

AI workflows

LLM prompts

Cross-team collaboration

Product operations

Clear communication

Tools

Linear

Notion

Slack

Zendesk

Job description

What we're doing

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.We're here to change it.Vesta was founded to rebuild the mortgage LOS from the ground up. Our founding belief is that the future of mortgage lending will be a fully automated process. Today, our AI augmented platform makes that a reality. Our mission has been to build a platform where AI isn’t just an add-on, but the core engine that transforms how a loan is actually manufactured.

Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers.And, we’re not alone.We’ve raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures.

About the role

Vesta has found product-market fit, and the team is growing fast. As we grow, it gets harder to keep the people who build the product (product, engineering, design) connected to the people who work with customers every day (implementations, support, sales). You’ll own that connection, in both directions, by designing the processes that make it work: customer-facing teams always know what’s shipping, what’s changing, and why, and the product development team hears what customers are running into, clearly and in a form they can act on.

What you’ll own

• Design and run the processes that keep customer-facing teams informed about what’s shipping, what’s changing, and why: launch readiness, release notes, roadmap updates, and the enablement implementations, support, and sales need before a change reaches customers, plus early access with customers and closing the loop on how each launch went.
• Design and run the intake process for customer issues, requests, and feedback from implementations, support, and sales: how they’re captured, triaged, and routed so they reach the right PM clearly and with the context needed to act, and how the people who raised them hear back on what happened. You spot patterns across customers and make sure the product development team sees them.
• Build and maintain the agents and automations that keep information moving in both directions (triage, release notes, roadmaps, feedback synthesis) and turn them into reusable patterns the whole company relies on.

In your first few months, you might

• Build a launch-readiness process and run the next major release through it
• Set up a clear path for customer issues and requests to reach the right PM, and for answers to flow back to the person who asked
• Ship an AI workflow that turns what’s shipping into release notes and briefings for implementations, support, and sales

Who you are

• You’re proactive and resourceful. You move without being told, figure out what needs doing, and find a way through ambiguity and blockers rather than waiting for someone to clear the path. This is the trait that most predicts success on our team.
• You’re a strong process designer. You’ve designed cross-team processes from scratch, owned them end to end, and they kept working after you stepped away. We’ll ask to see examples.
• You’re a systems thinker who prefers fewer, better processes. You’d rather delete a process than add one.
• You’re hands‑on with AI. You’ve built real workflows with LLMs and agents (Claude, ChatGPT, Claude Code, or similar) that other people depend on. You don’t need to be an engineer, but you’re comfortable with prompts, scripts, APIs, and integrations, and you’re not afraid of a terminal.
• You know the tools product and customer‑facing teams live in (Linear, Notion, Slack, Zendesk) and have opinions about how they should be set up.
• You communicate, verbally and in writing, clearly and concisely: release notes, launch briefings, and summaries that people actually read.
• You earn trust without authority. PMs, engineers, implementations, support, and sales see you as the person who makes their week easier, not as process police.
• You have experience in product operations, program management, or a similar role at a B2B software company.
• Bonus points if you’ve run launches for enterprise customers, where customers have to be prepared for change (configuration, training, rollout).

Benefits and Perks

• Robust medical, vision, & dental coverage (~100% of employee premiums covered)
• FSA plan offering
• 401(K) plan offering
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
• Remote‑first culture with a physical hub in the Bay area & New York!
• Generous Work From Anywhere & Wellness Benefits
• Monthly cell & wifi stipend
• Monthly Doordash benefits
• Open & encouraged flexible time off
• Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $150,000 - $200,000/yr.

At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.