AI-Driven Product Operations Lead

Vesta; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, vision, & dental coverage

FSA plan

401(K) plan

Parental leave

Remote-first culture

Wellness benefits

Cell & wifi stipend

Doordash benefits

Flexible time off

Team offsites

Job summary

Vesta, in the United States, is building a fully automated mortgage origination platform. This role connects product with customer-facing teams to ensure issues, requests, and feedback are captured, triaged, and acted on, using AI-powered workflows that reduce manual work.

You’ll own processes that keep shipping information moving and ensure the product team hears customer insights clearly. This is a hands-on, proactive role at a company redefining mortgage tech with equity offers.

Qualifications

• Experience in product operations, program management, or a similar role at a B2B software company.
• Bonus points for launching enterprise-level deployments and customer-ready workflows.

Responsibilities

• From product to customer-facing teams. Design and run processes that keep teams informed about what's shipping, what's changing, and why: launch readiness, release notes, roadmap updates, and enablement for implementations, support, and sales.
• From customer-facing teams to product. Design and run the intake process for customer issues, requests, and feedback from implementations, support, and sales.
• AI-powered workflows. Build and maintain agents and automations that move information both ways and turn them into reusable patterns.

Skills

Product operations

Program management

B2B software

Cross-functional collaboration

Tools

Linear

Notion

Slack

Zendesk

Job description

Vesta, in the United States, is building a fully automated mortgage origination platform. This role connects product with customer-facing teams to ensure issues, requests, and feedback are captured, triaged, and acted on, using AI-powered workflows that reduce manual work.

You’ll own processes that keep shipping information moving and ensure the product team hears customer insights clearly. This is a hands-on, proactive role at a company redefining mortgage tech with equity offers.