Product Operations Lead: Scale Delivery & Customer Impact

EMSAR Inc.; Wilmington (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

EMSAR, headquartered in Wilmington, OH, seeks a US-based Product Operations Manager to oversee execution and continuous improvement of product operations, commercial support, and service delivery. You will ensure scalable delivery, coordinate launches, and refine processes to drive growth and customer satisfaction.

The role emphasizes cross-functional collaboration, leadership of product operations specialists, and development of dashboards and metrics to guide strategic decisions.

Qualifications

• US based with a bachelor’s degree or equivalent work experience.
• Strong interpersonal, written and verbal communication skills.
• Advanced understanding of SLAs and KPIs.
• Inquisitive mind with problem-solving abilities.
• Proficiency with Microsoft Office Suite and CRM tools.

Responsibilities

• Coordinate cross-functional activities for product launches, updates, and enhancements.
• Support pricing, quoting, contract administration, and revenue processes.
• Monitor product adoption, utilization, and operational effectiveness.
• Lead and coach Product Operations Specialists.
• Develop and maintain dashboards, KPIs, and reporting.

Skills

Interpersonal communication

Written communication

Problem solving

Relationship building

Education

Bachelor’s degree in business, management or related field

Tools

Microsoft Office Suite

Salesforce

ServiceMax

Job description

EMSAR, headquartered in Wilmington, OH, seeks a US-based Product Operations Manager to oversee execution and continuous improvement of product operations, commercial support, and service delivery. You will ensure scalable delivery, coordinate launches, and refine processes to drive growth and customer satisfaction.

The role emphasizes cross-functional collaboration, leadership of product operations specialists, and development of dashboards and metrics to guide strategic decisions.