Product Operations Lead - Issues & Programs

OnePay; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Stock options

Health benefits from Day 1

401(k) with company match

Remote-friendly (US)

Job summary

OnePay is seeking an experienced Issues & Program Manager to own the end-to-end Issue Management Program within Product Operations. You will triage issues, drive root-cause analysis, and lead containment and remediation through to closure, while also managing high-impact product launches across multiple functions.

You will partner with Legal, Compliance, Operations, Product, Risk, and Engineering to ensure timely resolutions, implement automation and AI tooling, and elevate execution discipline

Qualifications

• 10+ years of experience in technology-based project management, product operations, or a related role within fintech or technology.
• Experience working on issues management, regulatory compliance, or risk-adjacent projects.
• Strong interest in leveraging AI to improve execution.

Responsibilities

• Build and continuously improve processes — including automation and AI tooling — that increase organizational efficiency, documentation quality, stakeholder alignment, and reduce dependency across the issue remediation lifecycle
• Partner cross-functionally with Legal, Compliance, Operations, Product, Risk, and Engineering teams to drive issues to timely resolution
• Own issue reporting to internal and external stakeholders
• Track and manage issue containment and remediation
• Drive execution of product launches end to end, ensuring cross-functional readiness across Product, Design, Engineering, Marketing, and Operations
• Manage relationships with partners, including banking and strategic partners, serving as a key point of coordination and communication

Skills

10+ years experience

Cross-functional leadership

AI tooling

Data analysis & dashboards

Executive communication

Ambiguity tolerance

Proactive builder mindset

Tools

AI tooling platforms

Job description

OnePay is seeking an experienced Issues & Program Manager to own the end-to-end Issue Management Program within Product Operations. You will triage issues, drive root-cause analysis, and lead containment and remediation through to closure, while also managing high-impact product launches across multiple functions.

You will partner with Legal, Compliance, Operations, Product, Risk, and Engineering to ensure timely resolutions, implement automation and AI tooling, and elevate execution discipline