Product Operations Lead — Internal Tools & AI Workflows

JPMorganChase; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Jersey City seeks a Product Operations Manager to connect a small product team with internal customers, turning friction into scalable solutions that land in weeks. You will shape how a product organization operates from the inside.

You will own the operating model, partner with product managers, designers, and engineers to reduce coordination overhead, improve docs, and build AI-enabled workflows that accelerate delivery.

Qualifications

• 5+ years of product, technical writing, or engineering experience.
• Experience improving team processes, workflows, or operating models within a large, complex organization.
• Demonstrated ability to build trust and relationships across product, design, engineering, and business stakeholders.
• Experience creating and managing documentation, operational processes, and internal communications at scale.
• Strong organizational skills with the ability to manage competing priorities and drive clarity through ambiguous, cross-functional problems.
• Ability to manage a wide range of requests — from highly specific to broadly strategic — with equal rigor and follow-through.
• Excellent written and verbal communication skills, with a structured approach to problem-solving and decision-making.

Responsibilities

• Own and continuously evolve the operating model for the product organization, including intake, planning, documentation, and communication practices
• Build and deepen relationships with internal customers, becoming a trusted partner who understands their needs before problems escalates
• Design and implement tools, automations, and workflows that improve team effectiveness and reduce operational friction across product, design, and engineering
• Drive consistency in how requests, decisions, and updates are captured and shared, ensuring documentation is current, findable, and actively used
• Build and manage communication and enablement channels that reduce silos and keep stakeholders informed on what's planned, shipping, and why
• Measure adoption and engagement across internal tools and processes, using data to make decisions and demonstrate impact
• Apply AI tools to accelerate your own productivity and to build AI-enabled workflows that expand the capabilities of the systems you manage
• Translate ambiguous operational needs into lightweight, scalable solutions by partnering across product, engineering, design, and business teams

Skills

Product experience

Technical writing

Engineering experience

Relationship building

Documentation

Communication skills

Job description

JPMorganChase in Jersey City seeks a Product Operations Manager to connect a small product team with internal customers, turning friction into scalable solutions that land in weeks. You will shape how a product organization operates from the inside.

You will own the operating model, partner with product managers, designers, and engineers to reduce coordination overhead, improve docs, and build AI-enabled workflows that accelerate delivery.