Product Operations Associate

Paxos; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Paxos is seeking a Product Operations Associate to bridge operations, product, and technology. You will help turn complex crypto infrastructure into a reliable customer experience while learning how a global platform moves value.

In this hands-on role you will own operations, partner with Product and Engineering to design scalable workflows, analyze customer issues, and grow your career in fintech and crypto.

Qualifications

• Early in your career with ~1+ years of professional experience.
• Based in or willing to work from our New York City office.
• Backgrounds in finance, consulting, tech, operations welcome.
• Detail-oriented problem solver who thrives in fast-paced environments.
• Natural project manager juggling multiple priorities.
• Curious learner about how money moves in the digital age.
• Team player collaborating with technical and non-technical stakeholders.
• Bonus if you have fintech experience or genuine crypto/blockchain interest.

Responsibilities

• Own critical operations: Manage billions of dollars in real crypto and fiat transfers.
• Partner with Product and Engineering to design workflows and systems to scale our innovative products.
• Analyze customer issues, data trends, and implement improvements.
• Learn bleeding-edge tech: blockchain, stablecoins, and enterprise crypto technologies.
• Handle the unexpected to deliver the best possible experience to our customers.
• Rotate through different projects to discover where your passion and skills align.

Skills

Detail-oriented

Project management

Curious learner

Team player

Fintech interest

Job description

About Paxos

Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.

We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world's leading financial institutions, like PayPal, Venmo, Mastercard, Interactive Brokers and Charles Schwab.

About the team

The Product Operations team serves as a vital link between our customers and our products, transforming ideas into impactful, market-leading solutions. We manage the seamless execution of daily stablecoin operations, deliver outstanding customer experiences, and collaborate closely with teams across product, engineering, and customer success to drive new products from initial design through to successful implementation.

About the role

As a Product Operations Associate at Paxos, you’ll sit at the intersection of operations, product, and technology, helping turn complex financial infrastructure into a reliable customer experience. This is a hands‑on opportunity to learn how a global crypto platform operates, contribute to high‑impact projects, and grow your career in an industry reshaping how value moves around the world.

What you'll do

• Own critical operations: Manage billions of dollars in real crypto and fiat transfers that keep major financial institutions running
• Build from scratch: Partner with Product and Engineering to design workflows and systems to scale our innovative products
• Solve real problems: Jump into customer issues, analyze data trends, and implement your ideas
• Learn bleeding‑edge tech: Become a leading expert in blockchain, stablecoins, and enterprise crypto (we'll teach you!)
• Handle the unexpected to deliver the best possible experience to our customers
• Explore your interests: Rotate through different projects to discover where your passion and skills align

About you

• Early in your career (roughly 1+ years of professional experience) and based in or willing to work from our New York City office. Backgrounds in finance, consulting, tech, operations, or elsewhere are welcome. We care most about your drive and ideas.
• Detail‑obsessed problem solver who thrives in fast‑paced, ambiguous situations
• Natural project manager who can juggle multiple priorities without dropping the ball
• Curious learner excited to understand how money really moves in the digital age
• Team player comfortable working with technical and non‑technical stakeholders
• Future leader interested in exploring different career paths within fintech
• Bonus points: Any fintech experience or genuine interest in crypto/blockchain

Thanks for your interest in Paxos!