Product Marketing Manager - SaaS Medical Device - Remote

Addison Group; Saint Paul (MN); Remote; USD 110,000 - 140,000; Full time

Job summary

An innovative firm is seeking a Product Marketing Manager to lead the strategy and roadmap for a cutting-edge Support Hub platform in the SaaS medical device space. This role involves collaborating with cross-functional teams to enhance user experience, optimize content delivery, and drive continuous improvement through data analysis. With a focus on empowering users and improving customer experiences, you will manage a dynamic content strategy and partner with external developers to ensure platform functionality. Join this forward-thinking organization to make a significant impact in the healthcare technology sector.

Qualifications

• 3–5 years of product management experience in SaaS or digital platforms.
• Experience managing web-based self-service platforms or knowledge centers.

Responsibilities

• Own the roadmap and performance of the Support Hub platform.
• Ensure the Support Hub is intuitive and accessible for all user types.
• Develop and maintain a clear content plan with stakeholders.

Skills

SaaS Experience

Customer Data Analysis

Excellent Communication

Web-Based Self-Service Platforms Management

UX Principles Understanding

Content Strategy

Analytics-Driven Decision Making

Education

Bachelor’s Degree

Technical or UX Background

Tools

WordPress CMS

GA4

HotJar

Salesforce

Job description

Title: Product Marketing Manager - SaaS Medical Device

Location: Remote USA

Salary: $110-140K + Bonus + ESOP Plan

No sponsorship

Must have:

• Experience in a SaaS based Medical Device company
• Keen understanding of customer data as it relates to support issues for the flagship device/software
• Marketing Support content for a fast paced organization
• Excellent communication

1. Product Strategy & Roadmap:Own the roadmap, feature set, and performance of the Support Hub platform.

2.User Experience:Ensure the Support Hub is intuitive, accessible, and helpful across all user types, patients, families, clinicians, support teams, and product users.

3.Content Strategy:Develop and maintain a clear content plan by partnering with stakeholders to ensure all resources are accurate, accessible, and aligned with user needs across product lines.

4.Continuous Improvement:Use data, analytics, and feedback to identify opportunities for optimization in navigation, search, engagement, and content quality.

5.Platform Management:Partner with external development team to maintain the WordPress platform functionality and develop new features as needs change.

6.Metrics & Optimization:Define success metrics for the Support Hub (e.g., utilization, search success, content engagement) and drive continuous improvement based on those KPIs.

7.All other duties as assigned by manager.

CORE COMPETENCIES, SKILLS & ABILITIES:

1.Experience managing web-based self-service platforms or knowledge centers.

2.Familiarity with tools like WordPress CMS platform, GA4, HotJar, Salesforce, or other support technologies.

3.Strong understanding of UX principles, content strategy, and analytics-driven decision-making.

4.Excellent communication and cross-functional collaboration skills.

5.Passion for improving customer experiences and empowering users through accessible resources.

Bachelor’s degree required; technical or UX background is a plus.

•3–5 years of product management experience, preferably in SaaS, digital platforms, customer support systems, or educational technology.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.