Product Marketing Manager - SaaS Device - Remote

Addison Group; Twin Cities (CA); Remote; USD 110,000 - 140,000; Full time

Job summary

A leading company in the SaaS industry is seeking a Product Marketing Manager to oversee the Support Hub platform. The ideal candidate will have experience in SaaS devices, strong communication skills, and a passion for enhancing customer experience. This remote role offers a competitive salary and opportunities for professional growth.

Qualifications

• 3–5 years of product management experience, preferably in SaaS or digital platforms.
• Experience managing web-based self-service platforms or knowledge centers.
• Technical or UX background is a plus.

Responsibilities

• Own the roadmap, feature set, and performance of the Support Hub platform.
• Develop and maintain a clear content plan aligned with user needs.
• Collaborate with external developers to maintain and enhance the WordPress platform.

Skills

Communication

Product Strategy

User Experience

Content Strategy

Continuous Improvement

Education

Bachelor’s degree

Tools

WordPress

GA4

HotJar

Salesforce

Job description

Join to apply for the Product Marketing Manager - SaaS Device - Remote role at Addison Group

Position Details

• Title: Product Marketing Manager - SaaS Device
• Location: Remote USA
• Salary: $110-140K + Bonus + ESOP Plan
• Sponsorship: No sponsorship

Must Have

• Experience in SaaS-based Devices
• Understanding of customer data related to support issues for flagship device/software
• Ability to support marketing content in a fast-paced organization
• Excellent communication skills
• Product Strategy & Roadmap: Own the roadmap, feature set, and performance of the Support Hub platform
• User Experience: Ensure the Support Hub is intuitive, accessible, and helpful for all user types
• Content Strategy: Develop and maintain a clear content plan aligned with user needs
• Continuous Improvement: Use data and feedback for ongoing optimization
• Platform Management: Collaborate with external developers to maintain and enhance the WordPress platform
• Metrics & Optimization: Define success metrics and drive improvements based on KPIs
• Other duties as assigned

Core Competencies, Skills & Abilities

• Experience managing web-based self-service platforms or knowledge centers
• Familiarity with tools like WordPress, GA4, HotJar, Salesforce, etc.
• Strong understanding of UX principles, content strategy, and analytics
• Excellent communication and collaboration skills
• Passion for improving customer experience

Bachelor’s degree required; technical or UX background is a plus.

• 3–5 years of product management experience, preferably in SaaS, digital platforms, or customer support systems

Additional Information

Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or other protected statuses. Reasonable accommodations are available for qualified individuals with disabilities.